Senior Cloud Operations Support Engineer

4 weeks ago

Brisbane, Australia HKT Full time

Senior Cloud Operations Support Engineer

About Console Connect

Connecting networks, clouds and businesses, Console Connect by PCCW Global is dedicated to helping organizations overcome the barriers and complexity of connecting to the cloud. Our goal is to provide businesses with on-demand, dedicated connectivity into cloud service providers and partners around the globe, making access to business-critical applications simple, predictable and ultra-secure.

Console Connect by PCCW Global is the world’s first global software-defined interconnection platform, born out of the belief that business connectivity should be simpler and more accessible for all. Console Connect enables users to efficiently manage their private connections via a user-friendly interface, regardless of their level of technical expertise.

Backed by PCCW Global, one of the world’s leading telecommunications groups with a tier 1 global IP network, Console Connect is completely scalable and offers maximum resilience and reliability, leaving you confident and secure in your cloud connections.

Role Overview

This role is part of the engineering team that applies the best of open source technologies to a challenging domain where software meets network.

As a Senior Cloud Operations Support Engineer you will be part of a globally distributed DevOps team and will have the chance to participate in the continuous delivery infrastructure architecture design. In this role you will be responsible for managing and supporting the operations of our cloud-based systems and infrastructure as well as ensuring the smooth functioning of our cloud environments, addressing technical issues, and providing expert-level support to internal teams and customers.

To do this, you’ll have in-depth knowledge and understanding of DevOps, web application software, and design principles. You must have industry-leading technical abilities and excellent communication skills.

Key Responsibilities

Technical Leadership:

Manage and monitor cloud-based systems to ensure high availability, performance, resource utilization, and security. Lead the design and implementation of build, test, release and deployment infrastructure environment with a focus on orchestrating system provisioning, deployment, scaling and monitoring. Perform regular system maintenance, including patching, upgrades, backups, and security reviews. Collaborate with cross-functional teams to deploy, configure, and maintain cloud resources and services. Collaborate with vendors and service providers to resolve issues and improve service delivery. Develop strategies to manage the frequency of appropriate support packages and patch applications. Document, maintain, and share systems architecture diagrams, standards, best practices, troubleshooting guides, standard operating procedures, provisioning, and configuration. Troubleshoot and resolve technical issues related to cloud infrastructure, applications, and services. Stay up-to-date with emerging technologies, industry trends, and best practices related to cloud operations.

Agile/Scrum:

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