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Contact & Call Centre - Randstad

2 months ago

Chatswood, Australia Randstad Full time

Our client, a leading Resource Recovery & Recycling Company dedicated to sustainability and environmental conservation is seeking a Customer Service Representative to join their team. In this role, you will play a vital part in providing excellent service to their valued customers while promoting the company's mission of responsible waste management.

Your main duties:

  • Handle inbound calls efficiently in a call centre environment, assisting customers in resolving their inquiries promptly.
  • Compile and generate data analysis and performance reports for the CRM team manager, sales representatives, and clients.
  • Oversee multiple collection routes and perform real-time job allocation analysis to gauge operational efficiency and effectiveness.
  • Conduct outbound calls to investigate customer complaints, identify underlying issues, and provide effective solutions.
  • Schedule services for collections, bin deliveries, and clean-up tasks.
  • Input and process new contracts to establish customer profiles within the system.
  • Collaborate with commercial clients and internal stakeholders as needed.
  • Fulfil various client service management tasks as required.

About You:

  • At least one year of prior experience in a Customer Service role
  • Background in a call centre environment highly advantageous
  • Exceptional communication skills, a fast learner, and thrives in a dynamic, high-paced setting
  • Must have a confident and approachable demeanour and demonstrated track record as an effective team player
  • Proficient in computer usage and Microsoft Office applications
  • Experience in the waste management or logistics industry is a valuable asset

Benefits to You:

  • Extensive training will be provided on cutting-edge technology and software the company uses
  • Opportunities for professional growth within a welcoming, diverse, and friendly work environment.
  • You'll have the chance to work in a positive and supportive atmosphere that highly values initiative, drive, passion, and attention to detail.
  • Offering long-term career prospects and the opportunity to become part of a merit-based company with a track record of internal promotions.

If this sounds like the role for you, please click APPLY NOW. Otherwise, email your resume to claire.kane@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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