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Contact & Call Centre -

3 months ago

Chatswood, Australia Randstad Full time

Our client, a leading Resource Recovery & Recycling Company dedicated to sustainability and environmental conservation is seeking a Customer Service Representative to join their team. In this role, you will play a vital part in providing excellent service to their valued customers while promoting the company's mission of responsible waste management.

Your main duties:

  • Handle inbound calls efficiently in a call centre environment, assisting customers in resolving their inquiries promptly.
  • Compile and generate data analysis and performance reports for the CRM team manager, sales representatives, and clients.
  • Oversee multiple collection routes and perform real-time job allocation analysis to gauge operational efficiency and effectiveness.
  • Conduct outbound calls to investigate customer complaints, identify underlying issues, and provide effective solutions.
  • Schedule services for collections, bin deliveries, and clean-up tasks.
  • Input and process new contracts to establish customer profiles within the system.
  • Collaborate with commercial clients and internal stakeholders as needed.
  • Fulfil various client service management tasks as required.

About You:

  • At least one year of prior experience in a Customer Service role
  • Background in a call centre environment highly advantageous
  • Exceptional communication skills, a fast learner, and thrives in a dynamic, high-paced setting
  • Must have a confident and approachable demeanour and demonstrated track record as an effective team player
  • Proficient in computer usage and Microsoft Office applications
  • Experience in the waste management or logistics industry is a valuable asset

Benefits to You:

  • Extensive training will be provided on cutting-edge technology and software the company uses
  • Opportunities for professional growth within a welcoming, diverse, and friendly work environment.
  • You'll have the chance to work in a positive and supportive atmosphere that highly values initiative, drive, passion, and attention to detail.
  • Offering long-term career prospects and the opportunity to become part of a merit-based company with a track record of internal promotions.

If this sounds like the role for you, please click APPLY NOW. Otherwise, email your resume to

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.