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Participant Support Officer

3 months ago

Shepparton, Australia Randstad Full time

Location: Warrnambool or Shepparton

Pay rate $30 TO $37.36 per hour 12 month contract

About the Team: National Delivery is committed to engaging with participants and managing their plans and supports. The state/territory-based business units ensure accessible, nationally consistent participant experiences.

About the Role: The Participant Support Officer is an integral team member responsible for prioritizing and managing workflow. This role involves procedural, clerical, administrative support, and operational tasks, including basic research and analysis. Regular monitoring by senior positions within the management structure ensures high-quality work output.

Key Responsibilities:

  • Manage and resolve participant matters by actioning planning tasks.
  • Provide counter/reception support, including handling participant inquiries in self-help kiosks and online support.
  • Resolve customer inquiries, provide information, and refer customers to appropriate government or community services.
  • Manage team shared email inbox, appointments, and telephone inquiries.
  • Coordinate appointments using office facilities, ensuring accessibility for participants.
  • Conduct research and investigation activities, preparing associated reports and correspondence.
  • Undertake data entry activities and ensure follow-up is completed.
  • Receive and record complaints and feedback in business systems.

Role Specifications:

Working Environment:

  • Open office environment (exposure to general workplace chatter)
  • Team environment
  • Hot desk environment
  • Co-located site
  • Significant periods of sitting at a counter or desk
  • Direct contact with participants
  • Operating a telephone/computer
  • Computer/screen-based work
  • Reading or extracting information from printed material/signage
  • High levels of phone usage
  • High levels of face-to-face work

Requirements:

  • Australian Citizenship
  • Successful applicants will require reference and police checks.

Interested? What Next?

‘Apply now' to submit your CV and cover letter.

For a copy of the position description or for a confidential discussion, please email: mitchell.carriganwalsh@randstad.com.au

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.