Rep Customer Service III

5 days ago


Wyong, Australia Donaldson Full time

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​

Talk with customers by phone or in person. Receive orders for entry, invoicing, and dispatch; process and follow through Customer orders. Provide initial product support to Customers and refer to product group as necessary. Recommend corrective actions to address Customer complaints. Review customer backorder reports and communicate with customers on any delays, issues, and updates. Follow Standard Operating Procedures. Prepare change of address records. Support work on ECom, EDI and B2B Address errors and complaints concerning supply, billing or service rendered, referring complaints of service failures to designated departments for investigation. Contribute to department planning. Liaise with stakeholders to obtain relevant information to support customer supply and updates as necessary. Support internal customers with projects such as new product launch and promotions. Provide updates to Sales team, Territory and Key Account Managers and as needed. Participate in regular safety meetings. Participate in regular training sessions.
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