Customer Service Administrator
2 weeks ago
Talent Right has partnered exclusively with ADP Store Fixtures for the appointment of a Customer Service Administrator. This pivotal role focuses on delivering exceptional customer service while supporting office operations, making it ideal for a proactive professional eager to enhance customer satisfaction and operational efficiency.
About the Company
ADP Store Fixtures, based in Perth, is a leader in the commercial fit-out and shopfitting industry. Known for meeting deadlines, simplifying processes, and fostering lasting partnerships, ADP is committed to providing innovative, customer-focused solutions that drive continuous improvement.
The Role
In this customer-centric position, you will handle customer service inquiries, trade counter orders, and provide essential administrative support. Approximately 70-80% of the role involves customer-facing responsibilities, with the remainder dedicated to financial and office administration.
Key Responsibilities
- Serve as the primary point of contact for customers, managing phone calls, emails, and in-person trade counter visits.
- Process customer orders, returns, and payments accurately and efficiently.
- Access tracking systems to update customers on order and freight status.
- Support financial tasks, including payment reconciliation, invoicing, and following up on overdue accounts.
- Oversee general office duties, such as filing, booking travel, and coordinating supplier services.
- Collaborate with the sales and operations teams to streamline processes and enhance service delivery.
What We’re Looking For
- Proven experience in customer service, ideally in a B2B or project-based environment.
- Strong administrative skills with the ability to manage payments and reconciliations effectively.
- Excellent communication and problem-solving skills, with a customer-first mindset.
- Tech-savvy and comfortable using tracking systems and office management tools.
- Highly organised, with strong multitasking and time management abilities.
What’s in it for You?
- A collaborative and supportive work environment focused on growth and excellence.
- The opportunity to play a key role in enhancing customer satisfaction and operational success.
How to Apply
Submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.
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