Claims Manager, Brooklyn

3 months ago

Sydney, Australia AXA Group Full time

Claims Manager, Brooklyn

Sydney, NSW

Our Claims team sets us apart. Our experienced Claims specialists use their expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As the Brooklyn Claims Manager for Australia you will play a pivotal role in overseeing, managing and resolving Brooklyn's many different types claims. You will manage our Brooklyn claims portfolio and oversee best practices, provide insights into emerging risks and trends, and drive lessons learned. You will act as key liaison for Underwriters for Brooklyn in Australia. You will a part of the Brooklyn leadership team and contribute to leadership strategies.You will be the leader of the totality of the Brooklyn claims business and the go to expert for Brooklyn’s insureds, brokers and internal and external stakeholders. Customer and market facing leadership is a key pillar of this role.

DISCOVER your opportunity

What will your essential responsibilities include?

Monitoring and directing a portfolio of financial lines, property and liabilitylosses and potential exposures, promoting best claim handling practices, complying with key metrics and providing compliance with early warning and loss protocols across Australia. Acting as a point of coordination and referral for Brooklyn’s Claims matters across Australia. Providing oversight regarding processes related to coverage analysis, investigation, evaluation, reserving and resolution of a book of product-specific claims, in accordance with established guidelines, service standards, and regulations, while respecting local culture and marketplace differences. Ensuring that Brooklyn makes consistent technical claims decisions in line with Global Guidance – driving technical excellence and customer service across Brooklyn Australia Claims. Assessing varied attritional and complex claims across multiple jurisdictions including providing guidance on case strategies and action plans with local Brooklyn team. Providing/ driving technical guidance and training for Brooklyn Claims resources across the business, leveraging available global resources and knowledge. Collaborating with Country/ Regional Claims Management to drive superior claims service and ensure effective and appropriate resourcing approach given the claims portfolio for Brooklyn in Australia. Providing ongoing insights and advice to stakeholders on our trends and large losses as well as material market developments and emerging risks. Continually reviewing and embedding global and regional best practices by collaborating with clients, claims resources and other internal and external stakeholders. Establishing a strong internal and external presence with the Brooklyn business, underwriters, producers and clients and supporting Underwriting on new business, acquisition, wording and product development and participating in industry events including providing training and thought leadership. Coordinating communication and providing insights to actuarial/reinsurance/underwriting regarding any changes to claims exposure, emerging exposure trends and issues that may impact IBNR determination. Leading Claims response to catastrophe/ major events/ emerging risks for Brooklyn in Australia and coordinating reporting to key stakeholders. In conjunction with Country Management, managing and developing a team, ensuring robust succession planning and creating a culture of continuous improvement. Assisting in attracting, retaining and developing high performing claims talent. Leading and/or supporting internal projects to assess and implement improvement opportunities.

You will report to the Head of Claims, Australia. 

SHARE your talent

We’re looking for someone who has these abilities and skills:

Claims Experience: Proven in-depth general insurance claims experience – focus on liability, property and financial lines with experience in portfolio management as well as complex claims experience. Specialized product-specific experience required as well as litigation management, field case management and pertinent regulatory issues. Legal & Regulatory Knowledge: Strong knowledge of multi-jurisdictional insurance coverage law and claim regulations in Australia. High dedication to customer service including professionalism and diplomacy in broker and insured relations. Leadership and Management: Lead by example with performance, engagement and commitment. Experienced leading a team of claims advisers based in Sydney. Takes initiative.  Strong Collaborator: Develop and maintain productive working relationships with insured, brokers, claim handlers, underwriters and legal counsel. Provide guidance and seek input from others as needed to achieve the best result possible.  Effective Communicator: Proven verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders across cultures. Results Oriented: Approach tasks proactively and prioritise. Analytical and sound judgment skills with the ability to take initiative and to work independently. Continuous Improvement Focused: Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills and claims capabilities. Ability to travel interstate occasionally and be flexible at time to connect with our property Practice outside the Region. Customer Service: High dedication to client, team and vendor relations evidencing professionalism and diplomacy in all situations. Ethical approach: Have an impeccable reputation for ethics, integrity and the highest standards of professionalism. Education: Bachelor’s degree or equivalent required. Legal or Claim Handling qualification desired. 

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Inclusion & Diversity

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