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APS6 Service Designer

2 months ago

North Geelong, Australia Chandler Macleod Full time

Mandatory: Australian Citizenship required to work within Federal Government.

About the company:

This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations.  A great opportunity for an experienced Senior Service Designer to join this busy team for a long term 12-month temporary assignment.

About the role:
 

  • Researching and identifying insights contributing to Agency understanding of information.
  • Co-creating and documenting current state service through design and research, to identify current participant and staff experience and business processes.
  • Co-creating and co-facilitating process design improvements.
  • Advocating for the voice and experience of participants and stakeholders through work processes.
  • Co-facilitating design-thinking sessions with service users to design and test future service processes, channel and experiences.
  • Applying in-depth knowledge of the role and functions of the agency and the related impacts across work areas.
  • Overseeing end-to-end service experiences in line with the Digital Service Standard, ensuring changes are based on participant and staff need and are consistent for all users across different touchpoints.
  • Contributing to the evaluation of proposed solutions and design at both a conceptual and tactical level.
  • Assisting management with the use of system tools and other duties as required.

About you:

  • You will have strong verbal and written communication skills.
  • You will have strong engagement with multiple stakeholders.
  • You will have experience with Project and change management.
  • You will have operational leadership and business planning
  • key interface between business Unit, stakeholders and service providers
  • You will have strong project management skills to support release prioritization work.

Benefits:

  • ASAP start (pending Federal Police Clearance)
  • 12-month temporary assignment with the possibility of extension
  • Full time hours Monday to Friday
  • Geelong, Richmond, Adelaide, and Hobart locations + hybrid working from home options.
  • $60.26 per hour + Super

How to apply:
Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

Please note the successful candidate for the role must hold Australian Citizenship.

Please click ‘APPLY” to upload your details and resume to be considered for this role.

Applications close 15.00 PM AEST, 24th September 2024