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Business Manager

3 months ago

Sydney, Australia Siteminder Full time

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

About the Business Manager - Channel Plus role...

The Business Manager of Channels Plus will be responsible for the commercial growth of our Channels Plus product, working under the guidance of the GM of Little Hotelier & Channels Plus. They will be responsible for the successful execution of go-to-market strategy to scale the product, business process optimisation, partner optimisation, and customer experience. To be successful in this role the Business Manager will have an ability to operate effectively through influencing peers across functions and work closely with a broad range of stakeholders within the business. Channels Plus plays a significant role in SiteMinder’s growth aspirations. You will be part of a tight knit team, and work with colleagues globally to help define new initiaitves and deliver frictionless customer experiences as we grow and scale.

Your role is part of a global team at SiteMinder, and as a result, reasonable out-of-hours work will be necessary to ensure effective communication and collaboration across different time zones.

What you’ll do…

  • Ownership of Channels Plus business prioritisation and impact, while working closely with the Product Managers on future product led growth strategies.

  • Accountable for the delivery of initiatives to scale and optimise the 2-sided marketplace, working closely with our GTM, Ecosystem, and external partner teams

  • Single point of contact for commercial escalations for Channels Plus product as well as day to day oversight of business operations.

  • Work closely with internal teams including Partnerships, Product & Engineering, Sales, Finance, Onboarding, Customer Success & Marketing to execute and improve complex business processes, and deliver smooth customer and partner experience on Channels Plus.

  • Engage with external partners, including online travel agents and payment processing partners, to resolve issues and improve business processes.

What you have…

  • Excel in a fast-paced environment, consistently meeting or exceeding project goals

  • Experience in hotel distribution, pricing, or other marketplace analysis/optimisation.

  • Experience in conversion optimisation on OTAs will be particularly well regarded.

  • Demonstrate a hands-on approach to problem-solving and task execution

  • Ability to drive successful Go-to-Market programs with a strong stakeholder management skill set and analytical capabilities

  • Consultative approach, ability to operate by influencing peers across functions and develop solutions or business cases to be discussed with senior and Executive leadership team

  • Strong communication skills to build rapport and trusted relationships with staff and customers

  • Experience working within an SLA and KPI driven environment, and with CRM systems

  • Proven ability to work independently while recognising when to seek guidance or escalate issues.

  • Basic SQL experience is a plus

Our Perks & Benefits…

- Equity packages for you to be a part of the SiteMinder journey 

- Hybrid working model (in-office & from home)

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved 

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.