Head of Technology, Australia

Job title Head of Technology, Australia

Reporting to Managing Director, Australia

Based Sydney (potential to be based remotely in Australia)

About TEAM LEWIS

We are a global marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors. Talented people delivering award-winning campaigns. Expanding client relationships into new markets or services. Making strategic acquisitions. TEAM LEWIS has won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence.

At the heart of the business is the TEAM LEWIS Foundation (TLF). A non-profit charitable entity, funded by TEAM LEWIS, the TLF makes grants to support individuals undertaking charitable activities and charitable organisations in achieving their goals. The TLF plays a constructive role in promoting social, cultural, economic, and environmental innovation that benefits society. It aims to strengthen the bonds between the communications industry, businesses, governments and non-profits. We have just reached the milestone of over 2000 local causes supported by the TEAM LEWIS Foundation. Community charities are championed by TEAM LEWIS’ employees, who volunteer their time and skills to provide marketing and comms support to maximise the grants’ effectiveness.

Purpose of the role

The Head of Technology, Australia is a senior strategic position providing leadership to key technology brands within the TEAM LEWIS account servicing structure. This person plays a core role in the senior management team, continually delivering a profitable, creative and forward-thinking client service. The Head of Technology, Australia plays a critical role in the ongoing management, relationship build and client service of key technology brands. In addition, they are responsible for developing client relationships locally and regionally by identifying and selling additional services, directly impacting revenues and income.

Main responsibilities

Technology Practice

• Responsible for setting the strategic direction of TEAM LEWIS AU’s technology practice

Client Management

• Works as a senior leader, ensuring account profitability and optimising revenues for the business
• Demonstrably grows client revenues, in line with the profitability of accounts and projects
• Drives a proactive approach to upselling services/projects and increasing retainer budgets
• Directs and manages strategic relationships with the client, providing insight and counsel across all aspects of the marketing and communications spectrum
• Takes responsibility for ensuring excellent client communication at all levels; defining KPIs, deadlines and service agreements
• Delivers an added-value consultancy and works closely with clients to direct campaigns and introduce services and products across traditional and emerging communications channels

New Business

• Leads the new business process in collaboration with the Managing Director and senior team, making key decisions and playing a crucial role in selling TEAM LEWIS credentials throughout the tender process
• Leads credentials and pitches for technology-centric clients, developing the strategic insight, messaging and creative concepts
• Generates, identifies and nurtures new business prospects and maximises opportunities for new clients from within extended network
• Responsible for programme pricing and proposals, ensuring fast turnaround of proposals to clients and prospects
• Responsible for P&Ls ensuring revenue growth, proper tracking and capturing of projects and retainers and maintaining acceptable profit margins
• Works with the regional/office leaders to identify target businesses within the technology and corporate sectors and utilises on and offline networks to establish connections with key decision makers and budget holders

Content

• Oversees the creation of high quality and engaging content, providing knowledgeable quality control and guidance to the local office and regionally
• Works with the client to develop and implement an impactful content strategy, delegating responsibilities to direct and wider team members where possible
• Works with content specialists (where possible) to improve own and others knowledge of content trends, driving a commitment to excellent story-telling

Team Working and Development

• Takes overall leadership responsibility for their team, including coaching, supervision, assessment and reviews of all team members
• Helps build a high calibre, talented and motivated team – nurturing and preserving the TEAM LEWIS culture
• Sets strategic team objectives on a weekly, monthly, quarterly and annual basis
• Defines deliverable client objectives and sets standards of excellence for all client activity, driving commitment from all levels of the team
• Acts as a respected line manager, working closely with line reports to maximise strengths, improve weaknesses and support career development
• Works with the People team to recruit high calibre candidates into the team and develop and initiate hiring strategy in line with projected organisational requirements
• Works with the People team to reward, retain and develop the team and resolve any performance issues, offering suggestions and improvements for the benefit of the wider local team

General

• Runs and supports training sessions, with a view to maximising opportunities to expand team skills and grow revenues
• Takes a proactive role in promoting the TEAM LEWIS brand, its identity, values and work
• Supports the People team by promoting, both internally and externally, opportunities at TEAM LEWIS across social media and via the referral scheme
• Works with the People team to create succession plans and career paths
• Maintains a detailed and up-to-date knowledge of industry (competitors’ and clients’) activities
• Identifies training required and runs, support training sessions, with a view to maximizing opportunities to expand team skills and grow revenues
• Overall, acts as a guardian of best practice

About you

• Highly commercial, with strong strategic client consultancy skills

• Creative thinking “outside the box” to providing solutions and solving problems
• Relevant experience of working in a B2B, corporate, communications agency environment at a Director or Head of level

• Proven experience of multi-tasking administrative projects through to completion

• Well-versed in social media and the integration of digital marketing into the wider communications landscape
• Able to provide consultancy on comms requirements as well as broader marketing strategy
• A track record of retention and the profitable growth of existing accounts
• Demonstrable success at securing new business and increasing client revenues
• Considered, assertive, good-humoured and influential; a strong leader with the skills and aptitude to develop and motivate a team

Key internal contacts

• Managing Director, Australia – Line Manager
• Head of Client Services, APAC
• Senior account leads in Australia and the network
• I&A team
• SVP APAC
• People Director APAC

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.

TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.

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