Delivery Lead

4 weeks ago

North Lakes, Australia Auto & General Full time

Purpose of the Role

The purpose and function of the Motor Claims & Assessing Division is to manage the Claims Process in order to control costs while providing our customers with a seamless customer journey.

Reporting to the Senior Manager MC&A Optimisation, the Delivery lead will support the Motor Claims & Assessing Program Portfolio through the management of change initiatives utilising project governance and change management principles. This will be executed delivering exceptional service to our internal customers, minimising disruption and delivering business benefit.

Position Accountabilities

- Applying departmental change and delivery process project manage delivery of system, process and/or cultural changes ensuring:

  • Each project has a clearly defined scope, including objectives, success sliders, quality & benefit outcomes.
  • Project deliverables meet the project goals and objectives, delivering the agreed business outcomes.
  • Lead projects from requirements definition through deployment, identifying schedules, scope, budget estimations, benefit profiling and tracking and implementation plans
  • Management of Risk register and agreed mitigation plan
  • Project documentation as per departmental templates as relevant to the specific project, including planning and resource requests
  • Analyse project progress and when necessary propose plans to adapt scope, resources or timeline to achieve optimal results.
  • Proactive, timely and transparent communication to stakeholders at all levels with effective escalation management to ensure a sense of urgency in delivery is maintained.
  • Change management to fully engage teams potentially impacted by, or impacting a change
  • Ongoing monitoring of changes post implementation to ensure they are successful and benefits realisation is optimised. Where necessary, facilitate any fixes or additional enhancements that may be required
  • Post implementation reviews that measure outcomes against objectives and disseminate any key learning’s across the change delivery pipelines

- Provide Project & Change Management Support to the Motor Claims & Assessing leadership team, as required. This may include provision of advice, escalation of blockers, plan revisions and assistance in managing key processes and documentation.

- Maintain sound knowledge of company processes, systems, products and brands

What experience you’ll bring;

  • Project and Change Management experience with evidence of successful business delivery.
  • Execution of Risk identification and mitigation plans necessary to keep delivery milestones on track
  • Demonstrated ability to effectively engage stakeholders at all levels of the organization
  • Superior communication skills, both written and verbal
  • A superior level of attention to detail and accuracy
  • The ability to work autonomously while maintaining focus

Desirable

  • Certified in a Formal Project Management Methodology (e.g. Agile Practitioner, Prince2 practitioner, PMI Project Management Professional)
  • Experience in managing external suppliers
  • Experience in requirements gathering and business analysis, especially in relation to system enhancements
  • An understanding of the Claims & Assessing operation

Our Perks

  • Location – This role will be based at our North Lakes or Kawana office.

The benefits of working at A&G

  • Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
  • Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
  • Grow with us - we’ve got learning and professional development opportunities to suit everyone.
  • Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
  • Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
  • Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
  • Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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