Customer Service Officer, Canberra

4 weeks ago

Canberra, Australia Qantas Full time
Job Description

  • Challenge yourself in this ever changing, fast paced environment 
  • Level 6 ASU position  
  • Permanent full-time opportunity, located at Canberra Airport 

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude.

Our collaborative culture allows us to dream big and deliver successfully, knowing we’re supported by the best people. Together we drive positive business outcomes, taking a considered approach that makes a difference to our customer experience.

As a Customer Service Officer no two days are the same. The only guarantee is that you’ll explore what’s possible, be challenged, solve problems, and make a difference. With a strong and resilient attitude, you’ll be surprised at what you’re able to achieve – and how you can play a key role in the experience our customers have. 

You will: 

  • Provide leadership for other team members and ensure maintenance of Customer Service standards on a shift basis. 
  • Assume coordination function during disruptions of client airline and Qantas services and assist other team members in resolution of problems beyond their level of expertise and ensuring on time performance 
  • Lead change by assisting customers to self-serve utilising any devices and applications offered by the Group. 
  • Manage flight closures and on-load standby passengers and staff using international client airlines' departure control systems. 
  • Coordinate delay and disruption procedures, including travel and accommodation, with partner areas. 
  • Maintain a thorough knowledge of relevant systems, policies, and procedures for Qantas and client airlines. 
  • Contribute to service excellence and continuous improvement initiatives. 
  • Ensure compliance with Corporate and Divisional Service Standards, Aviation Safety and Security regulations, and the Group management system standard in the workplace. 

You’ll have: 

  • Ability to work a 7-day rotational shift roster covering a range of hours 
  • A passion for customer service with a proactive 'can do' attitude 
  • A proven ability to manage and diffuse difficult situations 
  • Well-developed problem-solving skills and able to follow through to resolution 
  • A strong communicator, and listener 
  • Ability to work both in a team environment and independently 
  • The ability to work under pressure to meet tight deadlines, whilst multitasking everchanging demands in a fast paced operational environment 
  • Compassion and empathy for Customers requiring extra assistance 

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
  • We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
  • We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.

Please note: applications will only be considered for candidates who have the right to work in Australia without restriction or sponsorship.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.


Array

  • Finance and Corporate Services Officer

    6 months ago

    Canberra, Australia YWCA Canberra Full time

    Work for an Employer of Choice for Gender Equality Full time role with flexible work options Full salary packaging available When talented people with purpose come together, we make a difference! YWCA Canberra is looking for a Finance & Corporate Services Officer to undertake our accounts payable and receivable duties. We’re a diverse and highly...

  • Customer Service Officer Community Bank Canberra

    6 months ago

    Canberra, Australia Bendigo and Adelaide Bank Full time

    Customer Service Officer | Community Bank Canberra Deakin, ACT **Do more, dream more, become more. Welcome to Bendigo.** **About us** We're big enough to offer you every opportunity, but not so big that we lose the community feel that we're famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join...

  • Guest Service Officer

    1 month ago

    Canberra, Australia Hyatt Hotel Canberra Full time

    Summary About Hyatt Hotel Canberra - A Park Hyatt Hotel Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture...

  • Guest Service Officer

    3 months ago

    Canberra, Australia Hyatt Hotel Canberra Full time

    Summary About Hyatt Hotel Canberra - A Park Hyatt Hotel Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture...

  • Customer Service Advisor

    2 weeks ago

    Canberra, ACT, Australia Murrays Full time

    We are seeking a motivated and customer-focused individual to join our dynamic team as a Customer Service Consultant in our Canberra office.About the RoleThis is a fantastic opportunity to work for a 100% Australian family-owned business, operating since 1966. We provide daily express services between Canberra – Sydney, Canberra – South Coast, Canberra...

  • Customer Service Representative

    1 month ago

    Canberra, Australia IMB Bank Full time

    **Banking experience not required, excellent training provided**: - **Full Time (Mon - Fri) - Canberra Region** IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better...

  • Customer Service Officer, Canberra

    4 weeks ago

    Canberra, Australia Qantas Full time

    **Company Description** Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary...

  • Customer Service Officer Community Bank Canberra

    6 months ago

    Canberra, Australia Bendigo & Adelaide Bank Full time

    **Do more, dream more, become more. Welcome to Bendigo.** **About us** We’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the talk when it comes to supporting our...

  • Customer Service Officer

    6 months ago

    Canberra, Australia Ampersand Full time

    **Duration**: 3 Months with possibility to extend **Pay Rate**: $52.19/Hour + Super **Location**: Canberra + Work From Home - Customer Service Officer are responsible for providing client-centered support to a diverse range of people. - Cultural awareness, some understanding of the complexities of housing and respect for people are important knowledge and...

  • Customer Service Officer, Canberra

    4 weeks ago

    Canberra, Australia Qantas Airways Limited Full time

    Job DescriptionChallenge yourself in this ever changing, fast paced environment Level 6 ASU position  Permanent full-time opportunity, located at Canberra Airport At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude.Our collaborative culture allows us to dream big and deliver...

  • Youth Engagement Officer

    3 months ago

    Canberra, Australia YWCA Canberra Full time

    **Join YWCA Canberra - Make a Difference!** Are you passionate about empowering young people and fostering community growth? Do you thrive in dynamic, collaborative environments? If so, we have the perfect role for you! **Position**: Youth Engagement Officer **Location**: YWCA Canberra, Mura Lanyon Youth Community Centre **Application Deadline**: 20...

  • Customer Service Representative

    6 months ago

    Canberra, Australia IMB Bank Full time

    **Supportive culture with career pathways available**: - **Full time Mon - Fri, Canberra Region**: - **Highly reputable and trusted bank** We are now recruiting for an enthusiastic and customer focused individual to join our branches in the Canberra Region. Our **Customer Service Representative** roles are great job opportunities where you can get your...

  • Sales Support and Customer Service Officer, Canberra

    6 months ago

    Canberra, Australia IDP Education Ltd Full time

    An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our_**_ _**_core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._**_ _** - We are on a mission to build the world's leading platform and connected...

  • Customer Service Officers

    6 months ago

    Canberra, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **ACT, Canberra Olympic Pool - Canberra 2601** - Enjoy a great work / life balance with mornings, evenings and weekend shifts - Free facility access - Future growth opportunities within Belgravia Leisure This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions! **The...

  • Case Manager

    6 months ago

    Canberra, Australia YWCA Canberra Full time

    **About the Role**: Do you want to make a difference in an organisation that’s making an impact in the Canberra community and have experience in homelessness case management? YWCA Canberra is looking for a Supportive Tenancy Case Manager to support clients who are at risk of their tenancy breaking down, in public, private or affordable housing. The...

  • Supportive Tenancy Services Case Manager

    6 months ago

    Canberra, Australia YWCA Canberra Full time

    Do you want to make a difference in an organisation that’s making an impact in the Canberra community and have experience in homelessness case management? YWCA Canberra is looking for a Supportive Tenancy Case Manager to support clients who are at risk of their tenancy breaking down, in public, private or affordable housing. **About YWCA Canberra**: YWCA...

  • Youth Engagement Officer

    6 months ago

    Canberra, Australia YWCA Canberra Full time

    **About YWCA Canberra**: YWCA Canberra is a respected feminist, not-for-profit community organisation which has been providing community services and representing women’s issues in the Canberra community since its establishment in 1929. Today, we provide leading and innovative services to women and the broader Canberra community in the areas of...

  • People and Capability Administration Officer

    6 months ago

    Canberra, Australia YWCA Canberra Full time

    If you are looking for a fast-paced HR role in an organisation that’s making a real difference in the Canberra communitythis role could be for you! An opportunity is now available for a People and Capability Administration Officer to join our team and support important human resources functions and processes for our diverse organisation. **About YWCA...

  • Ndis Customer Service Officer

    3 months ago

    Canberra, Australia Nexia Australia And New Zealand Full time

    NDIS Customer Service Officer **04th September, 2024** The Nexia Australia network, supported by global links to Nexia International, provides a holistic solution to a diverse range of clients - from large corporate organisations to privately owned businesses, as well as high net worth individuals. Nexia Canberra's Office is based in the Canberra CBD, with...

  • Aps5 Credit Officer

    6 months ago

    Canberra, Australia Canberra Consulting Full time

    An Australian Citizen with Baseline Security Clearance - Short Term Contract - 5 Months - Experience with Concur Expense management System **About us** Canberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and...