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Centre Service Manager

4 months ago

Bentley, Australia RAC WA Full time
RAC Auto Services has anopportunity for a Centre Service Manager with experience in the automotive industry to join the Auto Services Team in Bentley.

Reporting to the Operations Manager - Auto Services, you will lead and support the team through daily operations to deliver quality services and repairsto members and motorists.

What can we offer you?

A competitive base salary plus super

Lucrative quarterly incentive structure

A yearly travel allowance up to $5000.00

Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance

In-house Health and Wellness programs and Platinum WorkSafe Certification

Ongoing development and career progression opportunities

WA's most active social club with regular events and discounts for retail partners, discounted event tickets and member only activities

What will you be doing?
Leading and developing a high performing team of automotive professionals, you will manage and overall operational performance of the automotive centre in line with the Auto Services strategic plan.

Responsibilities include:

Ownership of the Centre's key performance indicators, including revenue, profitability, quality assurance, compliance management

Management and monitoring of health, safety and environment compliance

Performance planning and management of staff in accordance with RAC policies and procedures

Providing customer and member service excellence

Optimisation and growth of the existing client base

Review, recommend and implement operational improvements to ensure efficient operations

Inventory/stock/equipment management

Escalation points for customer feedback

Participation in retention, recruitment and selection activities


What are we looking for in you?


You will utilise your previous auto industry experience combined with demonstrated coaching and consultative leadership style and will also maintain:

A sound level of sales and business acumen

Proven experience in growing an existing client base

A high level of both written and verbal communication and relationship management skills

Strong problem solving, conflict resolution and decision-making skills

Well-developed organisational and planning skills, along with an ability to multi-task

Experience coaching and developing staff and creating a highly engaged work culture