NDIS Operations Leader

1 month ago

Melbourne, Australia Incluso Services Pty Ltd Full time

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso Service journey, where we are aiming to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for an Operations Leader to oversee operations in our Victoria and South Australia teams. Applicants residing in either Melbourne or Adelaide are welcomed

Requirements

The Role

You will oversee daily operations, ensuring exceptional service delivery and alignment with our values of equality, inclusivity, and innovation. You’ll lead and inspire teams, drive process improvements, and maintain compliance with NDIS standards.

What you’ll be doing:

  • Providing direct support, supervision and guidance to participants to implement their personal goals and NDIS plan.
  • Provide training & support to new Support Workers
  • Roster Management & oversight
  • Interacting and communicating with other team members to ensure participants receive a consistent approach to service provision.
  • Strengthening the abilities of participants and building their capacity to achieve their goals.
  • Cover emergency shifts or supports with clients where required
  • Prepare and collate reports as required by stakeholders
  • Assisting in the onboarding of new participants into the Organisation.
  •  Mentor and coach team members, oversee new employee onboarding, and create career development opportunities.  Overseeing all care provided from Support Workers
  • Performance Management: Deliver effective feedback, manage performance, and collaborate with the Manager to ensure Operational excellence.
  • Coordinate with stakeholders, including rostering and payroll, to ensure timely and accurate information.
  • Implement a reflective practice framework through regular staff supervision, aligning individual efforts with organisational goals.
  • Prioritise staff training and development in line with program requirements and available resources.
  • Ensure clear communication of expectations and requirements to staff through supervision, team meetings, and appraisals.
  • Provide direction in line with policies and procedures, review rosters for efficiency, and balance service provision with changing needs.
  • Work with HR to recruit, train, and develop a positive, professional service team.


What you’ll bring:

  • Proven leadership experience, ideally within the NDIS or a similar care-focused sector.
  • Strong understanding of NDIS frameworks, compliance requirements, and participant-centered care.
  • Exceptional problem-solving and decision-making skills in a fast-paced, dynamic environment.
  • A passion for making a difference, with a commitment to sustainability and social impact.
  • Outstanding communication and interpersonal skills to inspire and lead diverse teams.
  • The ability to innovate, streamline processes, and implement effective operational strategies.
  • Adaptability and resilience to thrive in a start-up environment and drive growth.

What we would like you to have:

  • Authorised to work in Australia.
  • Valid Australian Driver License
  • An understanding of the NDIS, disability, and community services sector
  • Certificate III Individual Support/Disability or studying towards the qualification will be highly regarded for these positions.
  • Minimum 2-years leadership experience
  • Ability to actively navigate and adapt to change.
  • Working with Children Check
  • NDIS Worker Screening Check
  • First Aid/CPR Certificate

Benefits

What we offer:

  • We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
  • We offer an Employee Assistance Program for support and because time out is so important.
  • We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
  • We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
  • We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

  • Ndis Operations Leader

    1 month ago

    Melbourne, Australia Incluso Services Pty Ltd Full time

    Are you ready to join Australia’s newest service provider that puts both participants and staff first? Be part of the Incluso Service journey, where we are aiming to become Australia’s leading service provider in accommodation, respite, and support services. At Incluso Services we are focused on** “Building the World that we Want”** and as such,...

  • Ndis Support Coordination Team Leader

    7 months ago

    Melbourne, Australia 9D Care Full time

    **About Us**: Are you looking to lead and make a significant impact within a growing NDIS-registered provider? At 9D Care, we are committed to delivering top-notch support services to individuals with disabilities. We are currently seeking a dedicated NDIS Support Coordination Team Leader who is passionate about creating positive change and helping...

  • Ndis Sil Team Leader

    7 months ago

    Melbourne, Australia Ace Care Services Full time

    **About Us** **Ace Care **is a registered NDIS provider that prides itself on providing an exceptional service for today and tomorrow. We’re big on culture and big on service, that’s why our team of professionals go above and beyond to empower your independence. **About the role** As a NDIS SIL Team Leader, you will be responsible for: - Provide...

  • Operations Director for NDIS Services

    4 weeks ago

    Melbourne, Victoria, Australia Incluso Services Pty Ltd Full time

    At Incluso Services, we're seeking a visionary Operations Director to drive our NDIS services in Victoria and South Australia. With a strong focus on exceptional service delivery and alignment with our values of equality, inclusivity, and innovation, you'll lead and inspire teams, drive process improvements, and maintain compliance with NDIS standards.Job...

  • Operations Manager

    6 months ago

    Melbourne, Australia MediRecruit Full time

    Rewarding management opportunity - High-performing team - $125K - $140K + super + incentives **Our Client**: Our client is a national provider of therapy services, NDIS functional capacity assessments and therapeutic supports to people of all ages and abilities. Their passionate team of health professionals work hard to help their clients improve their...

  • NDIS Operations Manager

    7 months ago

    Melbourne, Australia DNV Full time

    The NDIS Operations Manager will be responsible for leading a highly professional team of individuals and will be responsible for all matters concerning Operations . Quality, Technical and Resource Planning Activities for the NDIS team. He/she will also be responsible for initiating, driving and implementing change projects within operations to ensure...

  • Team Leader/rostering

    9 hours ago

    Melbourne, Australia Crescent Respite Full time

    Flexible hybrid working options - Newly established facility with great staff amenities - Opportunity for career development - Opportunity for professional training and development **About us** Crescent Respite is set to revolutionize disability support, equipping people with the tools to recover, rejuvenate, recalibrate, and rediscover themselves. Learn...

  • Ndis Support Coordination Team Leader

    7 months ago

    Melbourne, Australia Peninsula Health Full time

    Location: Melbourne | Southern Metropolitan Job type: Part time Organisation: Peninsula Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Health and Allied Health, IT and Telecommunications, Research, Family Violence Workers, Medical, Nursing, Aged Care Reference: 36609 - **Unique opportunity as a NDIS Support Coordinator...

  • Leading NDIS Operations Specialist

    4 weeks ago

    Melbourne, Victoria, Australia DNV Full time

    The role of an NDIS Operations Specialist at DNV is a challenging and rewarding position that requires strong leadership skills, operational expertise, and the ability to drive change initiatives.A key aspect of this role is leading the NDIS Operations team in Australia, ensuring the audit data in the system is accurate and up-to-date. Additionally, you will...

  • Ndis Navigator

    7 months ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Health and Allied Health, Research, Medical Reference: 74262 **National Disability Insurance Scheme (NDIS) Navigator** **Grade 3 Allied Health Professional** - ** Support inpatients and their carers to...

  • Business Manager

    7 months ago

    Melbourne, Australia Mediix Full time

    We are currently looking for a Business Manager to join NDIS provider business and take charge of their expansion initiatives. This role offers a unique opportunity to shape the future of care transportation and support services in collaboration with industry leaders and strategic partners. Our client is a pioneering NDIS Provider and care transportation...

  • Ndis Navigator

    1 month ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Northern Metropolitan Job type: Part time / From 28/01/2025 - 25/06/2027 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Health and Allied Health Reference: 1453962 **Selection Criteria**: - Demonstrated highly developed interpersonal skills and communication skills. - Demonstrated capability to...

  • Ndis Navigator

    3 weeks ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Southern Metropolitan Job type: Part time / From 28/01/2025 - 19/12/2025 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Health and Allied Health Reference: 1457929 **Selection Criteria**: **SC1** Demonstrated highly developed interpersonal skills and communication skills. **SC2 **Demonstrated...

  • Ndis Navigator

    1 month ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Cranbourne Job type: Full time / From 28/01/2025 - 27/01/2028 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Health and Allied Health Reference: 1452261 **Selection Criteria**: - Demonstrated highly developed interpersonal skills and communication skills. - Demonstrated capability to establish and...

  • NDIS Operations Director

    4 weeks ago

    Melbourne, Victoria, Australia Incluso Services Pty Ltd Full time

    Job SummaryWe are seeking an experienced NDIS Operations Director to oversee daily operations, ensure exceptional service delivery, and alignment with our values of equality, inclusivity, and innovation in our Victoria and South Australia teams.

  • Ndis Marketing Coordinator

    7 months ago

    Melbourne, Australia Ace Care Services Full time

    **Company Overview**: Ace Care is a prominent NDIS-approved provider of healthcare services operating in multiple states across Australia. We are committed to delivering high-quality support and care services to individuals with disabilities, enabling them to lead fulfilling lives. Our organization values diversity, inclusivity, and excellence in service...

  • Ndis Support Coordinator

    2 days ago

    Melbourne, Australia Peninsula Health Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time, Part time Organisation: Peninsula Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Health and Allied Health, IT and Telecommunications, Research, Family Violence Workers, Medical, Nursing, Aged Care Reference: 33076 **Are you an allied health professional,...

  • Ndis Project Lead

    2 days ago

    Melbourne, Australia Victorian Institute of Forensic Mental Health Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Victorian Institute of Forensic Mental Health **Salary**: Salary not specified Occupation: Health and Allied Health Reference: 15700 - Full-time 12 month fixed-term NDIS project role - Based at Fairfield with organisational-wide scope - A culture where people care - Diverse and...

  • Grade 3 Social Work Ndis Navigator

    4 months ago

    Melbourne, Australia Alfred Health Full time

    Permanent Full Time - 80 hours with ADO - Grade 3 Classification (SC31-34)($102k - $116k) - Opportunity to work in a supportive organisation with opportunities for personal growth, education and training, and career progression **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider...

  • Ndis Support Coordinator

    7 months ago

    Melbourne, Australia Peninsula Health Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time, Part time Organisation: Peninsula Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Health and Allied Health, IT and Telecommunications, Research, Family Violence Workers, Medical, Nursing, Aged Care Reference: 35357 - **Join a highly experienced...