Contact Centre Agent

4 weeks ago


Cairns, Australia I-MED Full time

About this role

I-MED Radiology Network's team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology and our imaging and diagnosis.

Our busy clinic in Cairns is looking for a Contact Centre Representatives to join their team.  Your role will be a combination of handling a high-volume of inbound calls and supporting with online appointments, ensuring patients have a smooth and positive bookings experience for their diagnostic procedures. 

We have the flexibility for  full-time or 4-days a week. Our clinics are open between the hours of 7:45am - 6:00PM and have 7.6 hour shifts Monday to Friday.

What will you be doing:

Be the first point of contact for patient interaction  Providing excellent customer service and patient care  Managing appointments to maximise customer service and clinic efficiency  Developing and maintaining strong working relationships with patients, referrers, staff and managers Driving the delivery of high-quality service to patients and referrers

Life at I-MED Radiology

  Competitive remuneration corresponding with experience

Comprehensive paid induction training and ongoing development

Opportunity for career growth and professional progression

Commitment to your health and well-being, including access to employee assistance program

To be part of a fun and dedicated team that celebrates wins and successes

Key selection criteria:

Previous customer service experience  (highly desirable) Ability to  multitask  while using multiple computer systems Demonstrated initiative and  willingness to learn Excellent interpersonal and  communication  skills  Ability to work  autonomously and in a team  environment Have  patience and empathy  to alleviate medical concerns for patients 

Diversity and Inclusion

Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.

If this role stands out to you but you don't feel like you ‘tick all the boxes', we strongly encourage you to apply nonetheless, as you may just bring something to I-MED that we are looking for.

Next Steps...

If you are interested in the opportunity, please click apply and submit your updated CV.


  • Contact Centre Agent

    2 weeks ago


    Cairns, Queensland, Australia I-MED Full time

    About this role I-MED Radiology Network's team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology and our imaging and diagnosis. Our busy clinic in Cairns is looking for a Contact Centre Representatives to join...

  • Event Planner

    2 weeks ago


    Cairns, Queensland, Australia Cairns Convention Centre Full time

    Job ID: Department: Events and Operations Venue: Cairns Convention Centre Apply Now is the time to take your career to the next level and work at a world-class venue with a passionate group of people.The Cairns Convention Centre is an award-winning venue located on the shores of the Great Barrier Reef. Cairns is a relaxed tropical city that provides...

  • Rental Service Agent

    2 months ago


    Cairns, Australia Indie Campers Full time

    THE ROLE We’re looking for travel enthusiasts with a passion for guest service for our depot in Cairns -Bungalow . You’ll be the face of our company, reporting directly to the Branch’s Operations Supervisor , with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking...

  • Nurse Manager

    2 weeks ago


    Cairns City, Queensland, Australia Icon Cancer Centre Australia Full time

    Nursing Cairns Full Time Icon Cancer Centre Australia Nurse Manager (Radiation Oncology) - Icon Cancer Centre Cairns & Icon Cancer Centre Cairns (Liz Plummer) Lead the Provision of High-Quality Nursing Care at our dual Radiation Therapy Treatment Centres, providing world class cancer treatment services for our local community.Lead a team of 6-7 Nursing...

  • Rental Service Agent

    4 weeks ago


    Cairns, Australia Indie campers Full time

    ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...

  • Executive Director

    2 weeks ago


    Cairns, Queensland, Australia The State Of Queensland Full time

    North; Road Tek; Infrastructure Management and Delivery; Negotiable: Cairns, Townsville, Mackay and Rockhampton Are you looking for an exciting opportunity as an Executive Director?Road Tek, Department of Transport and Main Roads are seeking an Executive Director (North) with exceptional professional leadership and management capabilities to join the...

  • General Practitioner

    2 weeks ago


    Cairns, Queensland, Australia Healthcare Professionals Group Full time

    Benefits: Privately owned and operated medical centre Currently turning away 40+ patients per day - a new doctor will develop a patient base within 2 weeks Current GPs currently see 5 patients per hour Mixed billing clinic offering 70% of billings - Gross billings exceeding $2500 a day Vacancy exists to meet patient demand - current GPs booked out in...

  • Assistant Director

    2 weeks ago


    Cairns, Queensland, Australia Goodstart Early Learning Full time

    Role: Assistant Director Location: Cairns Centre: Goodstart Bayview Heights Employment Type: Full-time, Permanent Pay: $30-$35/hr + SuperUse your experience in early learning and work alongside our Centre Director to support our centre and team Competitive pay at least 7% above award + a range of benefits including childcare discount + salary packaging...


  • Cairns, Queensland, Australia Ahsl Pty Ltd Full time

    Away From Home Supported Living (AHSL) is a community-based organisation in Far North Queensland, servicing Mt Isa, Cairns, and Townsville.We provide client-centred support for at-risk youth & participants with a disability.Location: Cairns and its surrounding suburbs Positions Available: Disability Support Workers on a casual basis (Experience required)As a...


  • Cairns, Queensland, Australia Cairnsconvention Full time

    Join Our Growing Team at the Cairns Convention Centre Are you ready for an exciting career opportunity? The refurbished and expanded Cairns Convention Centre is a world-class venue, nestled between two iconic World Heritage-listed sites: the Great Barrier Reef and the Ancient Rainforest.We're thrilled to invite talented individuals like you to be part of our...


  • Cairns, Queensland, Australia Cairnsconvention Full time

    Join Our Growing Team at the Cairns Convention Centre Are you ready for an exciting career opportunity? The refurbished and expanded Cairns Convention Centre is a world-class venue, nestled between two iconic World Heritage-listed sites: the Great Barrier Reef and the Ancient Rainforest. We're thrilled to invite talented individuals like you to be part of...

  • Psychologist

    2 weeks ago


    Cairns, Queensland, Australia The State of Queensland Full time

    Queensland Corrective Services (Organisation site ) Lotus Glen Correctional Centre; Custodial Operations; Statewide Operations; Mareeba Lotus Glen Correctional Centre provides a unique opportunity for staff to work with Aboriginal and Torres Strait Islander people from regional and remote settings to address their individual needs. Psychologists working at...


  • Cairns, Queensland, Australia Medibank Private Limited Full time

    Select how often (in days) to receive an alert: Will you actively create a healthier future for tomorrow? At Medibank we're encouraged to think big.We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers.As we work...


  • Cairns, Australia BONDS Outlet Full time

    Be In Good Company Good People –  You'll be eligible for monthly cash bonuses with our Retail Incentive Scheme. Learn & Grow – Structured training & development programs for all employees that sets you up for success. Good Careers – Expand your career by growing internally within or across our different brands in retail management and...


  • Cairns, Australia BRAS N THINGS Full time

    Be In Good Company Good People –  Join our team where we empower women to confidently be themselves, feel uplifted, included & empowered Learn & Grow – Structured training & development programs for all employees that sets you up for success Good Careers – Expand your career by growing internally within or across our different brands in...


  • Cairns, Queensland, Australia The State of Queensland Full time

    Environment and Science (Organisation site ) Compliance & Customer Service Centre; Minerals & Northern Compliance; Environmental Services and Regulation; Cairns Do you have a passion for the Wet Tropics Region? Are you seeking a job that offers excellent work-life balance and benefits? This position might just be the ideal match for you. We are in search of...


  • Cairns, Queensland, Australia Go Recruit Automotive Personnel Full time

    Our client is a multi-franchise New Vehicle Dealership with 2 dedicated Service Centres providing all levels of servicing for their brands. As an award-winning dealership group they have partnered with some of the best car brands and are enjoying strong salesgrowth from their continued commitment to great customer service and support for local community...


  • Cairns, Queensland, Australia Apunipima Cape York Health Council Full time

    Status: Full Time Permanent The filling of this position is intended to constitute a special/equal opportunity measure under s 8(1) of the Racial Discrimination Act 1975 (Cth) and s 105 of the Anti-Discrimination Act 1991 (Qld). The position is therefore only open to Aboriginal or Torres Strait Islander applicants. About Us Apunipima Cape York Health Council...


  • Cairns, Queensland, Australia Hanes Brands Inc Full time

    Be In Good CompanyGood People –You'll be eligible for monthly cash bonuses with our Retail Incentive Scheme.Learn & Grow – Structured training & development programs for all employees that sets you up for success.Good Careers – Expand your career by growing internally within or across our different brands in retail management and support centre.Good...


  • Cairns, Queensland, Australia ISTITUTO MARANGONI Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day.Whether you're in a distribution centre, a bakery, in-store or on the road, you're an important part of an Aussie icon at the heart of the nation.About the role As part of Coles Group, First Choice...