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Program Manager – Client Services

1 month ago

Ipswich, Australia Top Office Full time

A permanent full-time opportunity has become available with a true market leader in the training industry.  Blue Dog Training, an Australian owned Registered Training Organisation, is well respected and recognised as Australia’s largest provider of construction training and is a trusted provider of Construction Industry White Cards.

Reporting to the Manager – Client Services, the role of Program Manager will work within the White Card team and focus on compliance, data and reporting, team co-ordination (including rostering, KPI monitoring and performance management), administration and client service.

Key responsibilities include:

  • Contribute to compliance processes through adherence to relevant standards and validation processes, assisting with regular internal audits; continuous improvement functions, accurate data entry, recordkeeping; and verifying training delivery is in line with external and internal requirements.
  • Support teams to moderate, develop, review, enhance and implement training resources, work processes, policies, procedures, and standards to ensure they meet constantly changing client, business, industry, audit, and regulatory requirements.
  • Enter and report on white card sessions in accordance with regulatory and licencing agreements.
  • Process refunds and ensure direct deposits are checked daily.
  • Card stock management (including ordering, overseeing card supply, issuing replacement cards and return management)
  • Maintain databases, spreadsheets and other tools used in data analysis and collate data and information for management and regulatory reporting.
  • Guide, support, train and coordinate the team and monitor workflow, queue management and KPIs (including identifying and implementing strategies that will support performance and achievement of goals).
  • Rostering (including RDOs, leave, casual trainer rescheduling, reception, etc)
  • Effectively manage complex queries and complaints with a professional, constructive, and solutions-based approach.
  • Provide administrative support to Management and Trainers including, co-ordinating external venue bookings and custom booking management (including scheduling).
  • Ensure relevant training materials, data, information, and presentations are available and provided to trainers.
  • Attend and contribute to management meetings (including recording action items and ensuring follow-up) and chair team meetings/trainer meetings.
  • Work effectively with all stakeholders and support other projects as required.

This role has the option of being based from either the Milton or Ipswich Office (the first two months of training must be completed at the Head Office in Milton). However, you will also be required to visit and work from each site (Milton, Ipswich and Gold Coast) at least once/month, as well as visiting external trainers (Maroochydore, Browns Plains, Ipswich, Miami, Milton) at least every two months.

To be considered for this opportunity, you will need to demonstrate:

  • Strong administration experience with a proven ability to work within a compliance focused role (including experience in internal audits).
  • Well-developed communication and interpersonal skills with leadership qualities and a demonstrated ability to support, coach, lead, monitor and positively influence a team.
  • Previous experience within a registered training organisation (RTO) would be an advantage (but not essential).
  • Certificate IV in Training and Assessment advantageous (or willingness to acquire with the financial support of Blue Dog Training).
  • Strong organisational and time management skills with a proven ability to meet deadlines consistently.
  • Intermediate skills in MS Word, MS Excel and MS Outlook, together with the confidence to learn new systems quickly.
  • Working with Children Suitability Card (Blue Card) – either current or eligible to apply.

We are seeking a team player who takes ownership and responsibility, shows initiative and ensures follow-through.  This is an opportunity to work with an organisation that has been awarded many times over for their achievements in training.  They embrace technology and offer a professional working environment with a team of people that are dedicated to delivering high quality training outcomes.

An attractive salary will be offered based on skills and experience.  This is a permanent full-time role and Blue Dog Training offers the option of working your hours across a 9 day fortnight (allowing you to take an RDO every second week) or a 4.5 day week.

Where to from here?

Please submit your application as soon as possible. If you have any specific questions, please phone our recruitment team on 3812 2920 or email kylie@topoffice.com.au.

We look forward to hearing from you

www.topoffice.com.au

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