Senior Support Account Mgr

1 month ago

Sydney, Australia ServiceNow Full time

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.

The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

  • Maintain a portfolio of clients, functioning as the dedicated contact for client consultation. In this role, you will be the clients’ trusted advisor, for them to obtain the value of their investment.
  • Effectively plan opportunities that will align to the clients’ roadmaps and ecosystems. Work to improve the clients’ environment with established best practices and identify opportunities to leverage new features and functionalities.
  • Align with sales and customer outcomes to provide insights as to the clients' future direction and needs; analyse the environment and instance infrastructure, to be able to provide clients educated and informed guidance.
  • Assist the core support team in understanding how to navigate complexities; identify areas in need of improvement with action items and due dates to ensure issues are addressed in a timely manner. Manage SLA-related queries with limited supervision or oversight.
  • Demonstrate adaptability to meet the needs of the moment and adjust to different situations, actively learn new technologies and tools and proactively further technical understanding, e.g., cloning, patching and upgrade

Qualifications

Essential Requirements 

  • Professional experience in IT technical account management, service delivery management, post-sales account management
  • Ability and experience in communicating within all levels of the organization on the client side.
  • Ability to effectively work with tight schedules and a fast-paced environment to minimize problem impact on the client.
  • Ability to work cohesively within a global model.
  • Growth and collaborative mindset.

Knowledge of the following is preferred

  • Broad technical understanding of a cloud software environment
  • Working knowledge of ITIL incident, problem, and release management processes and procedures
  • Fundamental understanding of ITSM
  • Fundamental ServiceNow knowledge
  • Linux administration operating knowledge (desirable)
  • RDBMS Concepts and management predominantly in Oracle, and MySQL (desirable)
  • Code competency and understanding of JavaScript (desirable)

Why ServiceNow

ServiceNow provides competitive compensation, generous benefits, and a professional atmosphere.

We have a collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their professional careers through working with some of the most advanced technologies and talented professionals in the business.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

  • Account Mgr

    4 weeks ago

    Sydney, Australia Co.gency Group Full time

    **JOB OVERVIEW**: - Are you looking for the next step in your career? - Do you have 3+ years of agency experience? - Accredited Media Agency, Google Premier Partner and Facebook Agency Partner - Opportunity for lots of professional development Working within an experienced and exciting team the Account Mgr. will be responsible for kick-starting and...

  • Senior Support Account Mgr

    2 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that...

  • Senior Support Account Mgr

    2 weeks ago

    Sydney, New South Wales, Australia Servicenow Full time

    At Service Now, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining Service Now, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.We know that...

  • General Svcs Operations Mgr

    2 weeks ago

    Sydney, Australia Citigroup, Inc. Full time

    General Svcs Operations Mgr - C12 - SYDNEY The General Services Operations Manager is a senior-level professional responsible for providing leadership and direction to the operations support team, in coordination with the Corporate Services function. The overall objective is to utilize advanced knowledge to lead planning and implementation of standards and...

  • Anz Brand

    5 days ago

    Sydney, Australia Philips Full time

    **Job Title**: ANZ Brand & Corporate Communications Mgr Philips ANZ is seeking an energetic Brand & Communications Manager to join our team based in our Head Office in North Ryde. This pivotal position is dedicated to elevating Philips’ status as a leader in health technology while nurturing and safeguarding the brand's reputation across Australia and New...

  • Mgr, Key Account

    1 month ago

    Sydney, Australia Royal Caribbean Group Full time

    RCI Key Account Manager COMPANY OVERVIEW: Royal Caribbean International has been delivering innovation at sea for more than 50 years. Each successive ship is an architectural marvel that features the latest technology and guest experiences for today's adventurous traveller. The cruise line continues to revolutionise vacations with itineraries...

  • Mgr, Key Account

    2 weeks ago

    Sydney, New South Wales, Australia Royal Caribbean Group Full time

    RCI Key Account Manager COMPANY OVERVIEW: Royal Caribbean International has been delivering innovation at sea for more than 50 years. Each successive ship is an architectural marvel that features the latest technology and guest experiences for today's adventurous traveller. The cruise line continues to revolutionise vacations with itineraries to 240...

  • Other (Accounting) -

    2 weeks ago

    Sydney, New South Wales, Australia Support Services Full time

    Permanent full-time role | Based in Norwest - Flexible/hybrid working Wonderful opportunity to join an industry leading NFP Fun, Friendly and supportive team environment About the role This exciting opportunity will see you provide excellent internal and external customer service in meeting the financial accounting needs of BaptistCare. Working closely with...

  • Financial Accountant

    2 weeks ago

    Sydney, New South Wales, Australia Support Services Full time

    • Permanent fulltime role based in Norwest | Flexible\Hybrid working• Opportunity to support BaptistCare's at Home business stream• Fun, friendly & supportive team environment| Join an industry leading NFP About the role: This exciting opportunity will see you providing financial accounting services across BaptistCare's key business streams including...

  • Exec Mgr Financial Crime Performance Quality

    3 weeks ago

    Sydney, Australia Westpac Banking Corporation Full time

    Exec Mgr Financial Crime Performance Quality **Executive Manager, Financial Crime Performance Quality - 47451** - **Full time permanent opportunity**: - **Parramatta Location**: - **Hybrid working model - Currently 2 days in Parramatta office and WFH** **How will I help?** The Executive Manager, Financial Crime Performance Quality will be responsible...

  • Senior Accountant

    2 weeks ago

    Sydney, New South Wales, Australia hatch Full time

    This is a Senior Accountant role with Automic Group based in Sydney, AustraliaAutomic GroupRole Seniority - A position suitable for individuals with solid knowledge and skills to contribute to the team, typically with 2-5 years of experience.More About The Senior Accountant Role At Automic GroupThe RoleDue to ongoing growth, we are looking for an Accountant...

  • Accounts Payable

    4 weeks ago

    Sydney, Australia Spinifex Recruiting Full time

    Sydney CBD NSW- $68,000 - $70,000 Annually- Super and other benefits- Dedicated & Professional Team - Small Shared Services - 38Hr Wk - WFH 2Days p/w - Min 3 + Yrs Experience in Accounts Payable and Expense Mgmt experience - Accounting Bachelor's Degree or Comparable Qualifications Required **Permanent Position - Accounts Payable** **City Based - Close to...

  • AVS Centres of Excellence

    2 months ago

    Sydney, Australia Amazon Full time

    DESCRIPTIONAmazon Vendor Services (AVS) is looking for a Program Manager to join our new Specialised Services team as an Operations Excellence Expert. The ideal candidate will have a passion for supply chain optimization and process improvement, good project management skills, experience interfacing with external stakeholders (e.g. Vendors, Sellers, B2B...

  • AVS Centres of Excellence

    4 weeks ago

    Sydney, Australia Amazon Full time

    DESCRIPTIONAmazon Vendor Services (AVS) is looking for a Program Manager to join our new Specialised Services team as an Operations Excellence Expert. The ideal candidate will have a passion for supply chain optimization and process improvement, good project management skills, experience interfacing with external stakeholders (e.g. Vendors, Sellers, B2B...

  • Senior Accountant

    1 month ago

    Sydney, Australia Richard Lloyd Accounting Recruitment Full time

    Step up and take ownership! Brilliantly balanced role spread across transactional accounting, reporting and business partnering. Well-known, global business with a small but fast-growing local presence. Sydney CBD Office. Salary...

  • Senior Accountant

    4 weeks ago

    Sydney, Australia Richard Lloyd Accounting Recruitment Full time

    Step up and take ownership! Brilliantly balanced role spread across transactional accounting, reporting and business partnering. Well-known, global business with a small but fast-growing local presence. Sydney CBD Office. Salary...

  • Senior Accountant

    2 weeks ago

    Sydney, New South Wales, Australia Richard Lloyd Accounting Recruitment Full time

    Step up and take ownership Brilliantly balanced role spread across transactional accounting, reporting and business partnering. Well-known, global business with a small but fast-growing local presence. Sydney CBD Office. Salary $100K - $120K + Super. Senior Accountant - Importer and Distributor - CBD Company Background Our client is a multinational importer...

  • Senior Accountant

    7 days ago

    Sydney, New South Wales, Australia Nexia Australia And New Zealand Full time

    20th June, 2024 Senior Accountant | Business Advisory | Nexia SydneyAre you ready to reach your true potential? We have a current opportunity for a strong Senior Accountant to join our growing firm within our Business Advisory division. The successful candidate will take ownership over specific functions and also provide support to the Managers and...

  • Mgr, Key Account

    1 month ago

    North Sydney Council, Australia Royal Caribbean International Full time

    RCI Key Account Manager COMPANY OVERVIEW: Royal Caribbean International has been delivering innovation at sea for more than 50 years. Each successive ship is an architectural marvel that features the latest technology andguest experiences for today's adventurous traveller. The cruise line continues to revolutionisevacations with itineraries to 240...

  • Mgr, Key Account

    2 weeks ago

    North Sydney Council, Australia Royal Caribbean International Full time

    RCI Key Account Manager COMPANY OVERVIEW: Royal Caribbean International has been delivering innovation at sea for more than 50 years. Each successive ship is an architectural marvel that features the latest technology andguest experiences for today's adventurous traveller. The cruise line continues to revolutionisevacations with itineraries to 240...