Senior Support Account Mgr

2 weeks ago

Sydney, New South Wales, Australia ServiceNow Full time

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.

The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

  • Maintain a portfolio of clients, functioning as the dedicated contact for client consultation. In this role, you will be the clients' trusted advisor, for them to obtain the value of their investment.
  • Effectively plan opportunities that will align to the clients' roadmaps and ecosystems. Work to improve the clients' environment with established best practices and identify opportunities to leverage new features and functionalities.
  • Align with sales and customer outcomes to provide insights as to the clients' future direction and needs; analyse the environment and instance infrastructure, to be able to provide clients educated and informed guidance.
  • Assist the core support team in understanding how to navigate complexities; identify areas in need of improvement with action items and due dates to ensure issues are addressed in a timely manner. Manage SLA-related queries with limited supervision or oversight.
  • Demonstrate adaptability to meet the needs of the moment and adjust to different situations, actively learn new technologies and tools and proactively further technical understanding, e.g., cloning, patching and upgrade
Qualifications
  • Professional experience in IT technical account management, service delivery management, post-sales account management
  • Ability and experience in communicating within all levels of the organization on the client side.
  • Ability to effectively work with tight schedules and a fast-paced environment to minimize problem impact on the client.
  • Ability to work cohesively within a global model.
  • Growth and collaborative mindset.

Knowledge of the following is preferred

  • Broad technical understanding of a cloud software environment
  • Working knowledge of ITIL incident, problem, and release management processes and procedures
  • Fundamental understanding of ITSM
  • Fundamental ServiceNow knowledge
  • Linux administration operating knowledge (desirable)
  • RDBMS Concepts and management predominantly in Oracle, and MySQL (desirable)

Why ServiceNow

ServiceNow provides competitive compensation, generous benefits, and a professional atmosphere.

We have a collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their professional careers through working with some of the most advanced technologies and talented professionals in the business.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

#J-18808-Ljbffr

  • Senior Support Account Mgr

    2 weeks ago

    Sydney, New South Wales, Australia Servicenow Full time

    At Service Now, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining Service Now, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.We know that...

  • Mgr, Key Account

    2 weeks ago

    Sydney, New South Wales, Australia Royal Caribbean Group Full time

    RCI Key Account Manager COMPANY OVERVIEW: Royal Caribbean International has been delivering innovation at sea for more than 50 years. Each successive ship is an architectural marvel that features the latest technology and guest experiences for today's adventurous traveller. The cruise line continues to revolutionise vacations with itineraries to 240...

  • Other (Accounting) -

    2 weeks ago

    Sydney, New South Wales, Australia Support Services Full time

    Permanent full-time role | Based in Norwest - Flexible/hybrid working Wonderful opportunity to join an industry leading NFP Fun, Friendly and supportive team environment About the role This exciting opportunity will see you provide excellent internal and external customer service in meeting the financial accounting needs of BaptistCare. Working closely with...

  • Financial Accountant

    2 weeks ago

    Sydney, New South Wales, Australia Support Services Full time

    • Permanent fulltime role based in Norwest | Flexible\Hybrid working• Opportunity to support BaptistCare's at Home business stream• Fun, friendly & supportive team environment| Join an industry leading NFP About the role: This exciting opportunity will see you providing financial accounting services across BaptistCare's key business streams including...

  • Senior Accountant

    2 weeks ago

    Sydney, New South Wales, Australia hatch Full time

    This is a Senior Accountant role with Automic Group based in Sydney, AustraliaAutomic GroupRole Seniority - A position suitable for individuals with solid knowledge and skills to contribute to the team, typically with 2-5 years of experience.More About The Senior Accountant Role At Automic GroupThe RoleDue to ongoing growth, we are looking for an Accountant...

  • Senior Accountant

    2 weeks ago

    Sydney, New South Wales, Australia Richard Lloyd Accounting Recruitment Full time

    Step up and take ownership Brilliantly balanced role spread across transactional accounting, reporting and business partnering. Well-known, global business with a small but fast-growing local presence. Sydney CBD Office. Salary $100K - $120K + Super. Senior Accountant - Importer and Distributor - CBD Company Background Our client is a multinational importer...

  • Senior Accountant

    7 days ago

    Sydney, New South Wales, Australia Nexia Australia And New Zealand Full time

    20th June, 2024 Senior Accountant | Business Advisory | Nexia SydneyAre you ready to reach your true potential? We have a current opportunity for a strong Senior Accountant to join our growing firm within our Business Advisory division. The successful candidate will take ownership over specific functions and also provide support to the Managers and...

  • Senior Accountant

    2 weeks ago

    Sydney, New South Wales, Australia Elite Pathways Full time

    Senior Accountant - Sydney CBD - Competitive Salary 06th June, 2024This firm has ultra-high net worth clients, with the average client having $200 million in turnover and some up to a billion dollars in assets. The firm operates with a flat structure, with experienced Senior Accountants and Directors. Due to the size of the clients, the experienced Seniors...

  • Senior Accountant

    2 weeks ago

    Sydney, New South Wales, Australia TRS Resourcing Full time

    Senior AccountantTRS Resourcing has been tasked with finding a suitable and experienced Senior Accountant for our client in Sydney, NSW. Our client specialises in business advice and financial support for their clients.You will be an integral part of a growing team, with an opportunity to work closely with the firm's partner/assistant manager and be...

  • Senior Accountant

    2 weeks ago

    Sydney, New South Wales, Australia Compass Group Full time

    Senior Accountant $112,000 + super Join a leader in food service & support. Ensure governance & compliance standards are upheld. Timely working capital management. Today and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet. We do this because we believe that everyone should be seen and nourished...

  • Senior Financial Accountant

    2 weeks ago

    Sydney, New South Wales, Australia Public Sector People Full time

    1 day ago Be among the first 25 applicants Position Summary The Senior Financial Accountant plays a pivotal role by overseeing the financial accounting and reporting functions, along with transactional services.This position ensures the accuracy, reliability, and compliance of all financial information with relevant accounting standards and regulations.The...

  • Senior Financial Accountant

    2 weeks ago

    Sydney, New South Wales, Australia Public Sector People Full time

    2 days ago Be among the first 25 applicants Position Summary The Senior Financial Accountant plays a pivotal role by overseeing the financial accounting and reporting functions, along with transactional services.This position ensures the accuracy, reliability, and compliance of all financial information with relevant accounting standards and regulations.The...

  • Senior Accountant

    2 weeks ago

    Sydney, New South Wales, Australia Elite Pathways Full time

    Senior Accountant - Reputable CBD based firm 06th June, 2024Unlock Your Success with this national and international accounting firm, whilst still being small enough to feel like you are truly part of the team. This firm is seeking a dynamic Senior to join our Business Services team.Duties:Financials/ Tax returns, BAS as well as reviewing for SMEs through to...

  • Senior Accountant

    2 weeks ago

    Sydney, New South Wales, Australia Compass Group Full time

    Join a leader in food service & support.Ensure governance & compliance standards are upheld.Timely working capital management. Senior Accountant$112,000 + superJoin a leader in food service & support.Ensure governance & compliance standards are upheld.Timely working capital management.Today and tomorrow at Compass Group, we serve a better future by enriching...

  • Senior Accountant

    2 weeks ago

    Sydney, New South Wales, Australia Bryant & Bryant Full time

    Senior Accountant - Tax & Business Services, Surry Hills Business Services & Corporate Advisory (Accounting) Bryant & Bryant is a boutique accounting and advisory firm that has been serving its individual and SME clients for over 30 years. We are known for providing end-to-end service and delivering personalised, reliable solutions. Our dedicated team prides...

  • Senior Accountant

    2 weeks ago

    Sydney, New South Wales, Australia ThompsonCook Full time

    ThompsonCook Sydney | We Only Do Accounting Globally renowned financial services firm | NYSE listed$145k + STI | $50B group revenueCBD location with WFH flexibilityGlobally renowned financial services firm | NYSE listed$145k + STI | $50B group revenueCBD location with WFH flexibilityThe Opportunity An excellent opportunity to join a NYSE listed globally...

  • Senior Fund Accountant

    2 weeks ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    SydneyAsset ManagementPermanentOur client is a leading US Asset Manager with a sizeable presence in Sydney. They are seeking a senior fund accountant to join their team.As a member of the small Operations team, the Senior Fund Accountant will be involved in a full spectrum of investment accounting and operational issues as well as providing business support...

  • Senior Accountant

    2 weeks ago

    Sydney, New South Wales, Australia Compass Group Pty Limited Full time

    Senior Accountant$112,000 + superJoin a leader in food service & support.Ensure governance & compliance standards are upheld.Timely working capital management.Today and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet. We do this because we believe that everyone should be seen and nourished as a whole...

  • Senior Payroll Accountant

    2 weeks ago

    Sydney, New South Wales, Australia CPB Contractors Full time

    CPB Contractors is the CIMIC Group's construction company and a leading international construction contractor, with operations across Australia, New Zealand and Papua New Guinea.Combining the expertise and track record formerly delivered by Leighton Contractors and Thiess, we deliver projects spanning all key sectors of the construction industry, including...

  • Senior Accountant

    2 weeks ago

    Sydney, New South Wales, Australia Nexia International Full time

    Nexia Sydney is looking for a Senior Accountant to take on key responsibilities, support our leaders, and contribute to a thriving workplace culture. 10th May, 2024 Are you ready to reach your true potential?We have a current opportunity for a Senior Accountant to join our growing firm within our Business Advisory division. The successful candidate will take...