Front Office Assistant Manager

3 weeks ago

Darwin, Australia AccorHotel Full time
Job Description

Reporting to the Front Office Manager, the Front Office Assistant Manager will oversee the day-to-day running of all things Front Office, being the go-to person for the team in absence of senior management. Offering a naturally friendly, helpful and responsive level of service for our guests.

 

What you’ll do…

  • Lead and inspire the reception team to create a memorable, effortless Novotel experience for our guests, making sure they feel special and eager to come back for more.
  • Manage and resolve any guest complaints, concerns, or emergencies that may arise during the shift.
  • Hit the right notes for our business's success by ensuring we're rocking the perfect rates, keeping overbooking in tune, and working with the team to fill our stage with a buzzing crowd.
  • Keep detailed records of who's staying with us, any incidents, and other important info.
  • Know your stuff when it comes to health and safety rules.
  • Be part of the hotel crisis and fire teams and know all the drill.
  • Stay in the loop with other departments and staff to keep things running smoothly and guests happy.

Qualifications

  • Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
  • You have experience in a similar role, or as a Supervisor looking for further development with a demonstrable track record of excelling in Front Office operations and procedures.
  • If you’re familiar with Opera or a similar front desk operating system and understand GDS that would be a big advantage.
  • You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required.
  • Your humble and open to ideas. We leave our egos at the door and help get it done.
  • You’re up for doing things differently and trying (almost) everything once.
  • You want to be part of something bigger and have fun along the way.


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