Administrative - Office & Client Support

4 weeks ago

Darwin City, Australia CLM Sleep Co. Pty Ltd Full time

About Us :

CLM is an SA owned company with its head office in Kent Town, Adelaide and also own and operate outlets in Murray Bridge and Darwin in the Northern Territory. The company is a sleep apnea solutions provider offering diagnostics services and treatment of Sleep Apnea and related issues, and manages over 20 associate outlets across SA, NT, VIC and QLD through various pharmacies and medical centres.

CLM Sleep is a dedicated Sleep Apnea Solutions provider that specialises in the diagnosis and treatment of Sleep Apnea. CLM is committed to helping people who are suffering from a condition known as Sleep Apnea to sleep better and achieve good, quality sleep. CLM works with leading Sleep Scientists and Sleep & Respiratory Physicians to provide quality diagnosis and therapy for Sleep Apnea sufferers. Our Consultants are carefully selected and trained to comply with best practice industry standards. The clinical knowledge coupled with patient-centric care helps CLM work closely with patients to tailor a treatment most suitable and effective for them. This may include CPAP treatment, positional therapy, lifestyle changes or oral appliances.

About You :

Essential

  • Completed Year 12 or higher or
  • 1 year of Full Time equivalent experience in an admin capacity within a medical/healthcare industry

Desirable

  • Possess formal qualifications in any Business/Administrative related studies

Position Summary :

Under general supervision, this role reports to the Sleep Consultant and requires the employee to work independently, providing administrative support, facilitate patient bookings at the front desk, and a range of assigned clerical duties of average difficulty as defined by established procedures as and when required.

Key Requirements :

Essential

  • Minimum 1 year work experience in a similar/related admin role or field
  • Computer literate and well-versed in using Word, Excel and Outlook
  • Good written and verbal communication skills, ability to engage patients and customers in conversations, possess good telephone etiquette and courteous at all times
  • Ability to carry out directives efficiently and effectively
  • Positive approach and mindset with a can-do attitude
  • Ability to work independently or in a team environment
  • Ability to maintain a high level of confidentiality 

Desirable

  • Experience working in pharmaceutical industry, dealing with sleep apnoea products and solutions
  • Possess customer service or front line support experience
  • Possess good time management skills, ability to prioritize work and tasks on hand to deliver outcomes in a timely manner
  • Sound organization skill, can work with minimal supervision and resourceful
  • Good people skills with ability to thrive in a small team environment
  • Exhibits an interest in the industry, committed to delivering outcomes
  • Demonstrate an ability to adapt to changes in work environment and social surroundings
  • Focused on continual self-development

Job Responsibility :

  • Responsible in carrying out the outlet’s day to day administrative tasks, providing administrative support to the outlet supervisor and consultant
  • Co-ordinate and manage sleep study bookings and consultant appointments for the outlet 
  • Assist with maintaining outlet image & outlook under the store supervisor’s directives, stock taking and banking deposits
  • Process paperwork such as claims and data entry as and when required
  • Assisting in managing the turnaround time and follow up for patient reports as stipulated by management
  • Perform administrative and full range of clerical assignments at the assigned outlet including but not limited to filling, updating records, collate, assemble and distribute materials
  • Monitor and maintain office supplies and materials
  • Maintain patient database, and ensure the flow of patient referrals and reports to and from respective parties are coordinated in a timely manner through the online database
  • Perform reception duties and handling enquiries over the phone, as well as receiving customers/patients/suppliers
  • Coordinate appointments by confirming customers’ scheduled appointments, reminders and follow up appointments 
  • Assist with product and service enquiries over the phone and in-store, as well as promote CLM’s products and services where applicable
  • Maintain a high level of confidentiality with records and sensitive information at all times
  • Maintain the store’s image by ensuring that it is clean, tidy and stocks are well organized at all times
  • Assist with cleaning devices based on CLM’s strict protocols and procedures
  • Processing sleep study claims for submission to Finance, as well as assist with banking duties as directed by store supervisor/assigned direct report

Job Functions :

Administration

Job Benefits :

On the job training will be ongoing and industry specific training will be made available to the incumbent (if required), as well as personal development courses and training to improve and further develop the relevant skills required to be successful in this role. CLM also provides career opportunities and growth avenues as part of its multi-disciplinary core value, encouraging all its employees to develop skills, knowledge and learnings relative to the industry and opportunities to utilise them as part of its patient-centric care where possible. The company also encourages its employees to take pride and ownership of the positive difference they make in patient's lives, acknowledging that their role is part of the entire operational system at CLM that focuses on patient journey towards their better self and becoming happier as a result of outstanding and focused patient care and treatment at CLM.

Selling Point :

Career path and possibility of ongoing full time employment

Contact :

Donna Chee

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