Client Service Manager

6 days ago

Malvern East, Australia Arcare Aged Care Full time

Client Services Manager

Locations: Arcare Malvern East, Arcare Nirvana, Arcare Parkview

About Arcare

As one of Australia’s leading aged care providers, we have 50 residences in QLD, NSW, and VIC, with more on the way Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.

Backed by a dedicated team of over 7000 employees, we strive to uphold our core values of Relationships, Uniqueness, Partnerships, and Flexibility, earning us a reputation that speaks for itself.

Benefits

  • Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
  • Allowances: Uniform, meals, shift and public holidays
  • ​​​​​​​Paid Training and Development days
  • Reward & Recognition programs including CEO incentives and National Awards
  • Employee Assistance Program

About the Role

The Client Service Manager is responsible for the provision of the effective execution of appropriate sale and admission functions, in addition to promoting the Arcare brand and build/strengthen relationships with key referrers in the region. The Client Service Manager is accountable for achieving maximum occupancy and Refundable Accommodation Deposits (RAD) sales, whilst providing support and assistance to the Victorian State Manager – Client Services in the development of operational initiatives.

Role Objectives:

  • Effective execution of appropriate sale and admission functions
  • Achieve maximum occupancy and RAD sales
  • Improve Arcare’s market position and achieve financial growth in the region
  • Support and assist the Victorian State Manager – Client Services in the development of operational initiatives
  • Model and demonstrate extensive knowledge of Arcare’s Values, Relationship-centered model of care and Senses-framework

Your Primary Functions will include:

  • Conduct residential tours as required
  • Be required from time to time to have a primary location/focus dependent upon market forces
  • Maintain an understanding of the Financial Arrangements for Aged Care Services as defined in the Aged Care Act 1997
  • Negotiate with families to achieve favourable financial outcomes for Arcare
  • Prepare Resident Agreements prior to admission
  • Ensure that all data is kept current and up-to-date on the CRM system
  • Liaise with the Residence Managers and relevant key personnel regarding admissions and seek to ensure, with the assistance of the Residence Manager and GSM that the presentation of the residence is of the highest standard.
  • Timely and accurately reporting of activities and initiatives to the Victorian State Manager - Client Services
  • Be prepared to undertake in-service-training on the Arcare model of care to understand the environment into which clients will be moving        
  • Research and build effective and sustainable relationships with hospitals, social workers and placement agencies
  • Engage with the local community by way of presentations to local organisations such as retirement villages, RSL and senior citizens clubs etc
  • Organise and host functions to promote Arcare homes in the Malvern area

Skills & Experience Required

    • Proven experience in a Sales (and/or) Customer Service position
    • Demonstrated experience in business development
    • Current Police Clearance and Statutory Declaration that does not preclude working in Aged Care
    • A broad understanding of issues experienced by the elder community
    • Well-developed interpersonal and communications skills
    • The ability to work independently with minimum supervision
    • Sound organisation and computer skills

Ready to Apply

It really is our people and culture that set us apart, with our ongoing focus of working together as one team.   If you think this role is the right fit for you, we invite you to apply. Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain). Arcare values diversity within our workforce and is an equal opportunity employer.

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