Guest Experience Officer

1 week ago

Shoalhaven Heads, Australia Ingenia Communities Full time

Guest Experience Officer

Shoalhaven Heads NSW 2535, Australia Req #11462
Friday, 22 November 2024

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.

We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.

Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

About the Location

Experience coastal charm on the New South Wales Coast at Ingenia Holidays Shoalhaven Heads. Located only an hour and a half south of Sydney, choose from comfortable cabins or campsites surrounded by plenty of space, and enjoy access to the pool, pedal cart hire, a playground and fun school holiday activities.

For the adventurous traveller, go fishing in the Shoalhaven River, visit Seven Mile Beach or explore local wineries.

Enjoy a relaxing beachside stay at Ingenia Holidays Shoalhaven heads – book your next stay today

About the role
We are looking for a Guest Experience Officer to join our Holiday Park team. This role will be critical in supporting a seamless front-of-house experience, ensuring positive and engaging interactions with our guests.

This position is Part-Time, offering 16 hours per week, with a requirement to work every second weekend on a rotating roster. Flexibility is key, and we are happy to work with the team to accommodate preferred working days.

Responsibilities

  • Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
  • Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
  • Direct guest check in and check out and attend to general receptionist duties following correct procedures
  • Ensure high level of customer service is maintained at all times
  • Contact housekeeping or maintenance staff when residents/guests report problems

About You

  • Exceptional customer service skills
  • Previous experience in a similar role / industry
  • Computer literate using Microsoft Suite and booking software
  • Passionate about the tourism industry with a strong sales ability
  • Team player, strong attention to detail and well organised worker

Benefits

Providing an exceptional service to our residents is one of the most important factors for the success of our business. For the successful applicant, we can offer:

  • Rewarding and challenging opportunity
  • Security working for an ASX listed organisation
  • Excellent discounts on Ingenia Holidays

Please note that to be considered for this role you must be able to work in Australia and be residing in Australia at the time of application. Applicants must have a passport or birth certificate and photo ID to evidence this requirement.  You will be required to complete a National Police History Check for this role.

No agencies please.

Culture and Benefits
 
In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.

Other details

  • Pay type Hourly

Apply now

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