Guest Experience Assistant Manager

5 days ago

Noosa Heads, Australia Sofitel Noosa Full time

**About Us**:

- Live the French way - _join **Sofitel Noosa Pacific Resort** today

We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar overlooking the Noosa River - plus extensive conference & events facilities and our luxury Aqua Day Spa.

**About the Role**:
We are seeking a creative and vibrant hospitality connoisseur with a passion for creating unforgettable experiences whilst delivering a LUXE standard of customer service to our guests.

As the Assistant Manager, you will lead and mentor the Guest Experience team, ensuring a smooth and seamless guest experience. Your passion for the guest journey will be natural and personable, fulfilling our 'Heartist' philosophy and inspiring the team around you. You like to know people, and dig for the treasure when talking to guests enabling you to create personal touchpoints throughout their stay. This role is **NOT **a typical Front Office role, we go that extra mile, think outside the box and create peak moments for our guests they will not find anywhere else

**Duties & Responsibilities**:
This is an active front of house position involving:

- Enhancing and building the Guest Experience department in conjunction with the Guest Experience Manager
- Ensuring the team is on track each day with clear direction and support
- Exceptional attention to detail whilst building positive relationships with guest
- Proactively seeking new opportunities to build thrill & memorable guest experiences
- Assist guests with any information requested
- Empower the team to continue to deliver genuine passion for service excellence
- Lead, support, and train team members, ensuring staff represent brand and Hotel standards
- Ability to multitask and accept fluidity in your role whilst ensuring exceptional attention to detail
- High level of creativity and artistry with local knowledge
- Exceptional communication and customer service skills
- Flexibility to work various shifts including week-ends, nights and public holidays
- Immaculate presentation and grooming standards

**Requirements**:

- Outstanding passion to deliver excellent guest service
- Previous Hotel experience in Supervisor or Manager position
- Opera Property Management System experience (desirable)

**Our Benefits**:
We offer fantastic employee benefits, including some amazing and generous Ambassador Discounts across all of our Accor brands worldwide
- **Work Your Way** with flexible working arrangements
- **Complimentary **Daily Continental Breakfast
- **Complimentary **Onsite Parking
- **Complimentary **Fortnightly Lunches
- Industry-renowned Accor Hotels Academy Professional Training and Development
- Be part of a global team of hospitality professionals
- Rewarding work environment with a dedicated Leadership team
- Work, travel and promotion opportunities across the Accor Brand
- **Discounts** **on worldwide accommodation **and discounted food & beverage
- 6 weeks free Accommodation, to assist with relocation (If applicable)

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

ACCOR is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

**Salary**: $65,000.00 - $70,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Public holidays
- Shift work
- Weekend availability

**Experience**:

- Hotel: 1 year (required)
- OPERA: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Guest Experience Executive

    3 weeks ago

    Noosa Heads, Australia SOFITEL Full time

    **Company Description**: - Live the French way - _join **Sofitel Noosa Pacific Resort** today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings...

  • Guest Service Agent and Guest Experience Executive

    2 weeks ago

    Noosa Heads, Australia SOFITEL Full time

    Company Description - Live the French way - _join **Sofitel Noosa Pacific Resort** today! We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail...

  • Guest Experience Associate

    4 days ago

    Noosa, Queensland, Australia Royal Australasian College of Surgeons (RACS) Full time

    We aim to create memorable experiences for our guests at Peppers Noosa Resort and Villas.As a Public Area Attendant, you will contribute to this goal by ensuring our public areas are clean, safe, and welcoming.Your key responsibilities will include:Maintaining high standards of cleanliness and presentation in public areasCleaning pools, gyms, and shared...

  • Guest Experience Officer

    2 weeks ago

    Noosa, Australia Ingenia Communities Full time

    You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio...

  • Guest Service Agent

    3 weeks ago

    Noosa Heads, Australia SOFITEL Full time

    **Company Description**: - Join_ **Sofitel Noosa Pacific Resort** today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach...

  • Guest Service Agent

    3 weeks ago

    Noosa Heads, Australia SOFITEL Full time

    **Company Description**: - Live the French way - _join **Sofitel Noosa Pacific Resort** today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings...

  • Guest Experience Coordinator

    6 days ago

    Noosa, Queensland, Australia Accor Apartments & Realty Full time

    Welcome to The Sebel Noosa, a stunning resort nestled between Main Beach and the Noosa River. As a Customer Service Representative, you'll be responsible for delivering exceptional customer experiences to our valued guests.Your role will involve ensuring seamless check-in and check-out processes, while also promoting hotel amenities and services to our...

  • Assistant Manager

    2 weeks ago

    Noosa Heads, Australia SOFITEL Full time

    **Company Description** Belong in a place where you can be yourself and love what you do. Join our resort community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help...

  • Assistant Manager

    3 weeks ago

    Noosa Heads, Australia Mantra French Quarter Full time

    **Mantra French Quarter** is in the heart of sophisticated Hastings Street Noosa. Some of the shops and cafes are straight out of St Tropez, while the year round sunshine is something you can enjoy for free. The hotel’s fabulous beachside location means it is nearly always full, so time flies when you’re working, but slows right down when you’re...

  • Guest Service Agent

    2 weeks ago

    Noosa Heads, Australia Accor Apartments & Realty Full time

    Located on Noosa’s famous Hastings Street on the Sunshine Coast you will find Mantra French Quarter offering guests a range of one and two bedroom apartments and relaxing lagoon pool, providing a tranquil hideaway in the centre of the resort for guests to enjoy. When you are not working, take advantage of Noosa’s famous restaurants and shopping...

  • Guest Service Agent

    2 weeks ago

    Noosa Heads, Australia Accor Apartments & Realty Full time

    Located on Noosa’s famous Hastings Street on the Sunshine Coast you will find Mantra French Quarter offering guests a range of one and two bedroom apartments and relaxing lagoon pool, providing a tranquil hideaway in the centre of the resort for guests to enjoy. When you are not working, take advantage of Noosa’s famous restaurants and shopping...

  • Guest Service Agent

    3 weeks ago

    Noosa Heads, Australia Mantra French Quarter Full time

    Located on Noosa’s famous Hastings Street on the Sunshine Coast you will find **Mantra French Quarter **offering guests a range of one and two bedroom apartments and relaxing lagoon pool, providing a tranquil hideaway in the centre of the resort for guests to enjoy. When you are not working, take advantage of Noosa’s famous restaurants and shopping...

  • Guest Service Agent

    4 weeks ago

    Noosa Heads, Australia Accor Apartments & Realty Full time

    Peppers Noosa Resort & Villas is nestled in the serenity of Noosa National Park offering a range of premium accommodation from studio to four bedroom Apartments and Villas. Park & Cove situated atop of Peppers Noosa Resort & Villas offers dining experiences for up to 80 patrons with a philosophy that celebrates the people, produce, history and culture unique...

  • Guest Service Agent

    4 weeks ago

    Noosa Heads, Australia Accor Apartments & Realty Full time

    Located on Noosa’s famous Hastings Street on the Sunshine Coast you will find Mantra French Quarter offering guests a range of one and two bedroom apartments and relaxing lagoon pool, providing a tranquil hideaway in the centre of the resort for guests to enjoy. When you are not working, take advantage of Noosa’s famous restaurants and shopping...

  • Guest Service Agent

    3 weeks ago

    Noosa Heads, Australia Accor Apartments & Realty Full time

    The Sebel Noosa, nestled between Main Beach and the Noosa River offers a range of Hamptons inspired one and two-bedroom apartment’s steps away from the cosmopolitan shops and cafés of Hastings Street. Noosa has a range of offerings where in your downtime you are encouraged to find your balance. From beach walks before or after work to yoga retreats,...

  • Vip Services

    4 days ago

    Noosa Heads, Australia SOFITEL Full time

    **Company Description**: - Join_ **Sofitel Noosa Pacific Resort** today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach...

  • Guest Services and Reservations Agent

    3 weeks ago

    Noosa Heads, Australia SOFITEL Full time

    **Company Description**: - Join_ **Sofitel Noosa Pacific Resort** today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach...

  • Guest Service Agent

    3 days ago

    Noosa Heads, Australia Accor Apartments & Realty Full time

    Located on Noosa’s famous Hastings Street on the Sunshine Coast you will find Mantra French Quarter offering guests a range of one and two bedroom apartments and relaxing lagoon pool, providing a tranquil hideaway in the centre of the resort for guests to enjoy. When you are not working, take advantage of Noosa’s famous restaurants and shopping...

  • Guest Service Agent

    4 weeks ago

    Noosa Heads, Australia Mantra French Quarter Full time

    **Mantra French Quarter** is in the heart of sophisticated Hastings Street Noosa. Some of the shops and cafes are straight out of St Tropez, while the year round sunshine is something you can enjoy for free. The hotel’s fabulous beachside location means it is nearly always full, so time flies when you’re working, but slows right down when you’re...

  • Front Office Guest Service Agent

    2 weeks ago

    Noosa Heads, Australia Netanya Noosa Full time

    From studio apartments to three-bedroom villas with direct access and views over Noosa Main Beach, Netanya Noosa is a haven for laid-back luxury. We are searching for a **SUPERSTAR **to join our Front Office Team! As a Front Office Guest Service Agent, you will: - Be part of a team that's key focus is to deliver the exceptional guest experience that...