Payment Operations Specialist

1 month ago

Sydney, Australia Eminence Talent Group Full time

About the Company:

Join a forward-thinking, AI-driven cryptocurrency exchange operating in Canada and Australia. Our client is at the forefront of the Fintech/Blockchain/Crypto market, leveraging advanced compliance technology and robust security protocols to offer seamless, automated trading experiences. Catering to both retail and business clients, they provide a user-centric platform for crypto exchanges, deposits, and withdrawals. As part of a globally regulated group, the company operates under the strict oversight of Canadian and Australian financial authorities, ensuring secure and compliant operations across multiple regions.

Position Overview:

We are seeking a motivated Payment Operations Specialist with a passion for ensuring seamless fiat and cryptocurrency transactions. In this role, you'll handle the full payment lifecycle from execution to reconciliation working closely with banks and third-party providers to resolve any issues and improve efficiency. You'll play a key role in ensuring regulatory compliance while delivering excellent service to customers.

Key Responsibilities:

  • Execute and monitor daily fiat and cryptocurrency payments (on-ramp and off-ramp) for a global customer base.
  • Reconcile payment flows, ensuring all funds are accurately credited and debited.
  • Monitor transaction flows and resolve any issues or bottlenecks to maintain smooth payment operations.
  • Collaborate with banks and third-party payment providers to address delays or issues in transactions.
  • Ensure compliance with AML, KYC, and other regulatory requirements related to payments.
  • Provide timely and efficient customer support for payment-related queries, troubleshooting transaction errors when needed.
  • Assist in the integration of new payment methods and gateways to expand service offerings.
  • Prepare timely and accurate reports on payment operations for management review.
  • Continuously improve and optimize payment processing procedures to enhance efficiency and reduce costs.

Qualifications:

  • Experience: 3-5 years in payment processing, banking, or financial operations.
  • Strong knowledge of cryptocurrency and blockchain technology.
  • Familiarity with bank payment networks and cryptocurrency wallets.
  • Excellent analytical and problem-solving skills to troubleshoot payment issues effectively.
  • Attention to detail and a commitment to accuracy in transaction processing.

Why Join Us?

  • Competitive salary with performance bonuses.
  • Comprehensive health, dental, and vision insurance.
  • Opportunities for professional development and certifications to further your career.
  • Flexible working hours and remote work options to support a healthy work-life balance.

Elevate Your Career:

If you are passionate about payments and eager to be part of a team revolutionizing the world of cryptocurrency, we encourage you to apply. Join a company where your work will have a direct impact on the future of digital finance. Our client is an equal opportunity employer that values diversity and is committed to fostering an inclusive work environment.

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