Technical Business Analyst

1 month ago

Adelaide Airport, Australia Adelaide Airport Full time

Applications are being managed by Natalie Deverson at Robert Walters Recruitment - Natalie.Deverson@robertwalters.com.au
The role works across technology based projects for the Technology & Innovation (T&I) business unit. Working across the company and external partners, the role is responsible for ensuring that technical and business requirements are understood and prioritised as agreed by project stakeholders. The role will work on projects as directed in accordance with AAL’s Project Management Framework.

Business Analysis 

  • Work closely with internal and external stakeholders, ensure that technical and business requirements are clearly documented, understood and agreed; 

  • Conduct workshops, interviews, and discussions with stakeholders and third parties to elicit requirements;  

  • Document project requirements and ensure that there is buy in and sign off on the end-to-end set of requirements; 

  • Work with stakeholders to ensure that requirements are appropriately rated and prioritised;  

  • Document as is, and to be processes and standards;  

  • Develop detailed technical and non-technical specifications to align with project and organisational goals; 

  • Translate business needs into technical solutions in conjunction with IT teams; 

  • Identify opportunities for process and technical improvement and innovation; 

  • Analyse data, conduct feasibility studies, and present findings to support decision-making processes; 

  • Develop test strategies and scenarios in line with project requirements and ensure that proposals and identified deliverables meet business needs; 

  • Produce and maintain key business analysis documentation and artefacts including regular activity status reports; 

  • Work with business process owners to identify the benefits to be achieved through the new and improved process(es) in the project. 

Team 

  • Identify changes to requirements and work with project managers and technical teams to complete an impact analysis; 

  • On bigger projects, assess the requirements and deliverables expected from AAL versus those that are required form third party contractors; 

  • Support the business and project managers with queries during and after go-live; 

  • Provide training to users as required; 

  • Be passionate about making a difference by helping to improve delivery practices and mindsets and championing governance and delivery models to achieve delivery excellence; 

  • Maintain a professional image and build an understanding of AAL’s organisation, products, services, policies and procedures. 

  • Contribute to a collaborative, can-do team mindset that positively contributes to the technology & Innovation team’s culture. 

  • Embed Customer Service in attitudes and actions; 

  • Contribute to a safe, healthy and discrimination free workplace; 

  • Comply with the WHS Responsibility Guidelines; 

  • Comply with the Environmental Responsibility Procedure 

  • Live the AAL Values 

A Be ACCOUNTABLE and AUTHENTIC   

I Conduct ourselves with INTEGRITY 

R Be RESPONSIVE, efficient, and RESPECTFUL  

P Take PRIDE in our achievements  

O Be OPEN and friendly and encourage diversity  

R Build RELATIONSHIPS based on trust  

T Foster great TEAMS

Qualifications
Desirable 

Bachelor's or master's degree in computer science, business or a related discipline. 

Experience 

Essential 

  • Hands-on experience in technical business analysis; 

  • Experience in working on multiple projects at a time; 

  • Experience in managing multiple stakeholders on a single project; 

  • At least 5 years of relevant experience; 

  • Development of training and change management support materials; 

Desirable  

  • Information Technology expertise; 

  • Airport specific technology (aeronautical and/or Landside) knowledge; 

  • Working within complex teams and across business units; 

  • Understanding of technology project lifecycles (e.g. Agile, SCRUM, Waterfall, Iterative); 

  • Working on projects with a strong business / commercial focus; 

  • Team building expertise; 

Personal Attributes 

  • Excellent interpersonal and communication skills and proven ability to work effectively across organisational levels; 

  • Highly motivated and enthusiastic with a ‘can do’ attitude; 

  • Willingness to accept and handle a large variety of tasks; 

  • Friendly, reliable, energetic, proactive, and approachable; 

  • Demonstrated ability to develop sound, productive working relationships with customers and internal teams; 

  • Willing to challenge customers to ensure their needs are thoroughly understood; 

  • Ability to challenge stakeholders to ensure timely, on budget project delivery; 

  • Ability to co-ordinate a number of high priority activities; 

  • Customer service attributes that include building confidence, sensibility to others, active listening, alertness, and reliability; 

  • Ability to ‘keep it simple’ and relevant for business users; 

  • Proactive and able to anticipate and react quickly to issues as the arise; 

  • Resilient and flexible; 

  • Able to cope effectively with changing priorities; 

  • Responds constructively to new ideas and challenges;

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