Business Improvement Consultant

1 month ago

Parramatta, Australia HCF - Member Service Full time

About the Role

The Business Improvement Consultant is responsible for identifying and implementing process and business improvement opportunities to enable optimal services to be delivered to our Members, improve the effectiveness and impact of services and improve operational efficiency.

This role reports to Operations Manager, Claims. This is a permanent, full time opportunity with hybrid working available, based in Parramatta.  

You will work as a key SME for continuous improvement initiatives for the Claims team.

Responsibilities:

  • Ensuring cross-functionality impacts are identified across all Claims teams including Ancillary, Medical, and Hospital and included into future solutions
  • Present improvement ideas and build business cases for claims leaders to approve and facilitate the implementation of key initiatives end to end.
  • Manage business process improvement initiatives/projects to an agreed project plan
  • Support claims system testing when required
  • Ensure risks and issues are identified and communicated
  • Engage with third party vendor to refine HCF claiming requirements and improve efficiencies.

About You

You will have previous experience in insurance claims and processes. To be successful in this role, you will have the following skills and experience:

  • Proven analytical, problem solving and reporting capabilities
  • Demonstrate sound knowledge of claims processes, business rules, and systems.
  • Strong Microsoft Office skills, including Visio, Excel, Word and PowerPoint
  • Self-motivated with strong teamwork skill
  • Ability to operate effectively in a dynamic business environment and in areas where substantial change is required
  • Excellent interpersonal and communication skills with ability to recommend and influence decisions
  • Self-motivated with strong teamwork skills, focus on building solid internal and external business partnerships
  • Ability to operate effectively in a dynamic business environment and in areas where substantial change is require
  • Lean Six Sigma green belt is desirable

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion
At HCF, we’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

  • 50% subsidy on HCF hospital and/or extras cover
  • 18 weeks of parental leave for all new parents
  • Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
  • Discounts on HCF’s products, including life, pet and travel insurance, as well as discounts at Fitness First gyms and on our Eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – vacancy@hcf.com.au to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

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