IT Helpdesk and Field Technician

2 weeks ago

Melbourne, Australia JP Smith Full time
  • Opportunity to Join a Growing Business
  • Access to First-Class Training
  • Hybrid Work Opportunity
About the Business:

 A well-established IT Services company is seeking a Helpdesk and Field Technician to join their team servicing their clients around the country. Our client provides managed IT services and supports businesses with a range of services including software, Microsoft 365 products, hardware, networking, internet, hosting, cloud-based servers, security, communications, and database backup and recovery.

You’ll work with a team who are passionate about what they do. They pride themselves on being transparent, inclusive and collaborative, where your ideas are heard and valued. A diverse, exciting environment, work-from-home flexibility and paid training opportunities, will all become available to you
About the Role:

 As a Field Technician, you will be the primary technical support for your clients, either on-site or online/phone. On-site, you’ll troubleshoot and resolve issues, and when remote, you’ll handle client enquiries and provide level 2/3 technical support over the phone as well as escalate where needed. You will troubleshoot and support:
  • Microsoft Office 365 including user setup and licensing;
  • Server management including installations, configurations and updates;
  • VoIP phone systems including documentation of configurations;
  • Website administration including updates, backups and security monitoring;
  • DNS and domain registrations including maintaining records and renewals;
  • Network administration including managing firewalls, switches, routers and VPN’s; and
  • Security including monitoring systems for irregularities and breaches, and escalations.
About You:

 You will be a quick learner passionate about client interaction. You should have 3+ years of proven experience in a level 2 or higher helpdesk role and possess the following attributes:
  • Proficiency in managing and troubleshooting Hyper-V environments;
  • Solid understanding of DNS and experience in troubleshooting DNS issues;
  • Excellent communication and customer service skills;
  • Technical understanding and interest in providing whole-of-business IT support;
  • Familiarity with Microsoft systems including the Microsoft 365 cloud suite;
  • A valid Australian driver’s licence (Class P or Open) and vehicle;
  • A quiet and professional work space for remote work; and
  • Ability to apply safe work practices when troubleshooting networking and internet issues.
IT qualifications are not required; however, you should have a strong IT aptitude and problem-solving skills. Exceptional communication skills and a genuine enjoyment of working with clients in a professional environment are essential for success in this role.   
How to Apply:

To proceed with your application, please click "Apply" to submit your resume to JP Smith Recruitment & HR by the 25th of September, 2024.

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