Case Manager Level 2

1 month ago

Sydney, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Case Manager Level 2 – Personal Injury | Sydney  

What if you could put the customer at the heart of everything you do?

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The role

We are seeking a Case Manager who will be responsible for managing a portfolio of psychological and mental health claims from inception to finalisation in accordance with relevant legislative, regulatory and Allianz requirements. The role will be responsible for maintaining a focus on strategic collaboration and case management, to maximise early resolution of claims and recoveries.

You'll be responsible for

  • Ensuring customer service standards are maintained and responsibility taken for prompt resolution of issues/complaints.
  • Maintaining regular contact with customers and/ or other stakeholders, in line with service standards ensuring they are consulted as part of the claims management process, informed of all key claim developments and aware of their obligations.
  • Proactively managing claims, identifying, and managing return to work barriers on individual claims and implementing strategies to address these.
  • Ensuring data is maintained through correct data entry.
  • Actively contributing to the achievement of business targets and participate in departmental projects, as required.

About you

  • Experience in a similar case management role within personal injury insurance or interest in psychological and mental health claims
  • TMF/Insurance for NSW experience highly regarded
  • You demonstrate enthusiasm and ability to deliver high quality services and positive customer experiences.
  • You have ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
  • You have the ability to recognise, avoid, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
  • You pay high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
  • You exhibit excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.

What's on offer?

  • Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".  

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

  • Case Manager Level 2

    1 month ago

    Sydney, Australia Allianz Australia Full time

    **Case Manager Level 2 - Personal Injury | Sydney** **What if you could put the customer at the heart of everything you do?** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to...

  • Case Manager Level 2

    2 weeks ago

    Sydney, Australia Allianz Australia Full time

    **Case Manager Level 2 - Personal Injury | Sydney** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and...

  • Senior Case Manager Level 2

    2 weeks ago

    Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Senior Case Manager Level 2 Role Overview We're seeking a highly skilled Senior Case Manager Level 2 to join our team in Sydney. As a key member of our team, you'll be responsible for managing a portfolio of claims from inception to finalisation, ensuring seamless collaboration with stakeholders and adherence to regulatory requirements. Main Responsibilities...

  • Senior Case Manager Level 2 Lead

    2 weeks ago

    Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Senior Case Manager Level 2 LeadWe are seeking an experienced Senior Case Manager Level 2 Lead to join our team at Allianz Australia Services Pty Ltd. As a Senior Case Manager Level 2 Lead, you will be responsible for managing a portfolio of claims from inception to finalisation in accordance with relevant regulatory and AAL requirements.Key responsibilities...

  • Case Manager Level 2

    5 months ago

    Sydney, Australia Allianz Australia Full time

    **Case Manager Level 2 - Personal Injury | Sydney** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and...

  • Case Manager Level 2

    5 months ago

    Sydney, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work...

  • Senior Case Manager Level 2

    2 weeks ago

    Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Senior Case Manager Level 2 Position OverviewAt Allianz, we're committed to delivering exceptional outcomes for our customers, and we're seeking a highly skilled Senior Case Manager Level 2 to join our team.About the RoleThis key position will be responsible for managing a portfolio of claims from inception to finalisation, ensuring seamless collaboration...

  • Case Manager Level 2 Position

    3 weeks ago

    Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Case Manager Level 2 RoleWe are seeking a skilled Case Manager to join our team at Allianz Australia Services Pty Ltd. As a Case Manager, you will be responsible for managing a portfolio of psychological and mental health claims from inception to finalisation in accordance with relevant legislative, regulatory and Allianz requirements.Key...

  • Senior Case Manager Level 2

    2 weeks ago

    Sydney, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Senior Case Manager Level 2 – Personal Injury | Sydney At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers,...

  • Case Manager Level 2

    5 months ago

    Sydney, Australia Allianz Australia Full time

    **Case Manager - Personal Injury, Life and CCI Claims | Sydney** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers,...

  • Case Manager Level 2

    5 months ago

    Sydney, Australia Allianz Australia Full time

    **Case Manager - Personal Injury | Sydney** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the...

  • Case Manager Level 2 Position

    4 weeks ago

    Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    About the RoleWe are seeking a highly skilled Case Manager to join our team in Sydney. As a Case Manager, you will be responsible for managing a portfolio of psychological and mental health claims from inception to finalisation, ensuring that customer service standards are maintained and that claims are resolved in a timely and efficient manner.Key...

  • Aps 6 Level Case Management

    5 months ago

    Sydney, Australia HOBAN Recruitment Full time

    Are you ready to take your career to the next level? HOBAN Recruitment is excited to present an outstanding opportunity in Parramatta / Sydney for a skilled APS 6 Level Case Management professional to join our client, a prominent organisation dedicated to fostering positive outcomes in the Disability field. As an APS 6 Level Case Management expert, you will...

  • Level 2

    4 months ago

    Sydney, Australia Curtis Partnership Full time

    Sydney CBD Location - Full Time Opportunity - Growing IT Company **The Company**: Our client is a leading Australian owned IT company helping small-medium sized companies **Your New Role**: A leading provider of managed services and business transformation operating within IT Security and Compliance are searching for a motivated and passionate Level 2 team...

  • Case Manager

    5 months ago

    Sydney, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Senior Case Manager Level 1

    1 month ago

    Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Senior Case Manager Level 1 - Personal Injury | SydneyAllianz Australia Services Pty Ltd is a leading insurance and asset management company that values diversity and inclusivity in the workplace. We're committed to creating a culture where everyone feels empowered to grow and develop their skills.About the RoleThis is an exciting opportunity to join our...

  • Case Manager Level 1

    5 months ago

    Sydney, Australia Allianz Australia Full time

    **Case Manager - Life and Consumer Credit Claims (CCI)** - **Sydney CBD location - Hybrid Working principles apply.**: - **Permanent Position**: - **Specialised portfolio of CCI & Life claims** We have an opportunity for an experienced Claims professional to join our CCI/Life team in Sydney. Reporting to the Team Manager, you will be part of a high...

  • Case Manager

    2 months ago

    Sydney, Australia Gallagher Full time

    **Introduction**: Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting...

  • Case Manager Level 2

    3 weeks ago

    Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Personal Injury Claims SpecialistWe are seeking a highly skilled and experienced Case Manager to join our team in Sydney. As a Case Manager, you will be responsible for managing a portfolio of psychological and mental health claims from inception to finalisation, ensuring that all claims are handled in accordance with relevant legislative, regulatory, and...

  • Case Manager Level 1

    3 months ago

    Sydney, Australia Allianz Australia Full time

    **Case Manager - Personal Injury | Sydney, NSW** **What if you could put the customer at the heart of everything you do?** Our Personal Injury division is committed to being the market leader. With proven expertise we provide a diverse range of products and solutions for our clients. By joining our high performing team in Sydney, you will be part of a...