Complaints Specialist

1 week ago

Sydney, Australia Australian Ethical Full time

About Us
Australian Ethical is one of Australia’s fastest-growing super fund and ethical investment manager. We are ASX-listed with over $10 billion in funds under management and offer a selection of award-winning managed funds and superannuation products.

Our purpose is to invest for a better world, and we have been pioneers in this space for over 30 years. For us, investing has two aims – generating solid financial returns and a positive impact for people, planet, and animals. At Australian Ethical, we prove that money can be a force for good. We do this by staying true to our purpose, which is embedded throughout our organisation and drives our everyday activities as a business, investor, brand, employer, and corporate citizen. We’re a registered B Corp and fully committed to an inclusive, equitable and forward-thinking workplace culture.

Are you a complaints specialist or an insurance claims assessor looking to join a fast-growing team with a fantastic culture? If so, this role is perfect for you

Your New Role
In your new position as a Complaints Specialist, you will utilise your expertise in superannuation and/or insurance client services to oversee the entire complaint management process and assess insurance claims. This involves collaborating with various internal and external stakeholders.

Key Responsibilities Include
·         Managing complaints and insurance claims, ensuring compliance with legislative requirements.
·         Assessing claims, preparing submissions to the trustee, working with insurers, and ensuring compliance with legislative requirements.
·         Resolving day-to-day operational issues by coordinating with outsourced administration teams to meet key performance metrics and ensure timely issue resolution.
·         Monitoring SuperMatch fraud, reviewing, analysing, resolving, and summarising incidents.
·         Assist the Trustee Office with superannuation operations activities
·         Identifying opportunities for improvement and fostering a culture of continuous improvement to enhance operational excellence and client experience.
·         Monitoring client interactions to ensure quality standards are met.
 
Experience & Qualifications Required
·         2+ years’ experience in a superannuation/insurance client service, administration, claims management or complaints role
·         Knowledge of superannuation and managed fund administration systems
·         Working knowledge of SIS legislation is preferred
·         Experience in data analysis and management reporting
You’ll clearly be able to demonstrate our values of: authenticity, wisdom, action and empathy
 
Why Australian Ethical?
·         We offer a competitive salary, including short-term and long-term incentives including access to an Employee Share Plan
·         Hybrid work arrangements
·         Wellbeing program that includes an extra 5 days of leave above statutory requirement
·         Purpose aligned volunteer days
·         20 days paid annual leave with an additional 3 paid days of annual leave over the Christmas period
 
At Australian Ethical we embrace diversity in our people and thinking. We are committed to being an equal opportunities employer and never discriminate on the basis of race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

Join the Team
If this role interests you and you'd love to join the Australian Ethical team, apply here. We look forward to hearing from you

Please note: Only short-listed candidates will be contacted.
Applications via recruitment agencies will not be accepted for this position.

Apply for this job

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