Business Process Analyst

1 month ago

Sydney, Australia Rest Super Full time

Company Description

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

Closing date: Sunday 1st December 

Please note Rest does not accept speculative resumes from recruitment agencies 

Rest will review applications prior to the closing date and may close the role earlier 

Job Description

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Rest’s Investments Services & Transformation (IS&T) team are accountable for delivery of Strategic and BAU projects. This includes the design, delivery and embedment of end-to-end change across Investment Front Office and Middle Office ecosystem.  Our priority is ensuring change is aligned with our strategy and core business capabilities and delivering value to our members.

The Business Process Analyst will work closely with the Senior Business Process & Change Manager, Project Delivery Teams and impacted stakeholders across Investments to help define target operating models and embed changes in the business. This will involve systematically working through our current end-to-end business processes, identifying and articulating the changes required in how our processes work and aligning them to our future state target operating model.

The Business Process Analyst’s responsibilities include:

  • Business process analysis activities targeted at documenting our current and future state processes
  • Engage, inform and negotiate with both internal and external stakeholders to elicit and validate requirements and prioritise them
  • Experience in ensuring the adoption of new operating models, business processes, and systems
  • Including but not limited to process maps; impact analysis documents, procedures, and user guides as required
  • Work closely with Project Team members and Investment stakeholders to ensure the change and benefit is understood across stakeholder groups
  • Translate process maps into high level documentation that can be shared with senior leadership to demonstrate change, benefits and alignment to strategy
  • Work with Front & Middle Office teams to ensure all stakeholders are trained as required, assisting change manager(s) to understand the impact of the change to the business and provide input into the communications plan
  • Use a critical eye to identify potential risks and issues in process design and mitigants to manage or resolve them

Qualifications

  • Bachelor's degree
  • IIBA® or similar industry standard certification preferred.

Experience:

  • Business domain knowledge in superannuation and investment management operating models and ecosystems (Front & Middle Office)
  • Experience in documenting end-to-end business processes and procedures
  • Experience in ensuring the adoption of new operating models, business processes, and systems
  • Previous experience process mapping for technical change projects
  • Demonstrated experience with Agile delivery and collaboration tools (e.g., JIRA and Confluence) and within an Agile delivery environment
  • Ability to understand business functionality and interdependencies
  • Good analytical, problem solving, issues management and evaluation skills to deliver innovative solutions
  • Understanding of some modelling techniques, such as business process models and notation (BPMN), data flow diagrams and unified modelling language (UML®), SIPOC and value stream analysis etc
  • Demonstrated experience in writing user stories and acceptance criteria
  • Excellent communication, facilitation, consultation, negotiation and reporting/presentation skills, including the ability to influence people at all levels, and foster and maintain collaborative working relationships both within and outside the organisation
  • Ability to quickly troubleshoot problems that may arise in work products
  • Proven ability to work under pressure, meet deadlines and prioritise workloads.

Additional Information

Our benefits have been designed so you can tailor your experience with us and include:

  • Personal and professional development opportunities 
  • Hybrid working 
  • Purchase leave scheme and gender neutral 16 weeks paid parental leave 
  • Super Contribution Continuation for 12 Months of parental leave 
  • Linkedin Learning 
  • Income Protection Insurance 
  • Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours) 
  • Rest Stops - meeting free breaks 

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 30 June 2024. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.

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