Level 2 Support Services Analyst

2 months ago

Sydney, Australia Motorola Solutions Full time

Job Description

The Support Services Analyst (Level 2) ensures that all customer needs are promptly and professionally addressed by responding to customers’ requests, problems, questions, and concerns in a timely and accurate manner, while exercising the highest level of service and quality. The Support Services Analyst (Level 2) is also responsible for contributing to the analysis of customer problems and requirements, the development of the solutions and workarounds, and for testing and configuring Noggin software to implement those solutions on behalf of customers.

Key Responsibilities:

Customer Support

Deliver timely, professional support through various channels, ensuring issues are resolved within SLA requirements and confirming that technical solutions are satisfactory before final customer approval.

Analyze customer problems, contribute to the knowledge base for future support, and act as the escalation point for the offshore team, assisting with system-related queries and best practices.

Product Knowledge

Develop expert-level knowledge of the product through self-education and experimentation, staying updated on new features and common tasks.

Contribute to Noggin’s knowledge base and product roadmap by sharing insights, addressing common questions, and communicating feature requests and functionality gaps.

Internal Collaboration & Support

Advocate for the customer within Noggin, ensuring issues are resolved effectively and coordinating with internal teams to meet SLA requirements.

Investigate and document issues, providing detailed escalation support and adding value to internal tickets with replication steps and relevant information.


Basic Requirements

Education and Qualifications

Essential:

Bachelor’s degree in business / commerce / information technology / computer science, or equivalent qualifications or experience

Experience and Skills

Essential:

Minimum of 2 years’ experience in support services and analysis

Experience in providing support to non-technical users of software

Experience in software requirements or problem analysis

Experience with modern service management practices and systems

Eligible and willing to get Security Clearance (must be a Citizen of Australia)

Personal Attributes

Highly skilled in leveraging support tools and software, from ticketing systems to self-service options, ensuring seamless customer interactions and efficient problem resolution. Possess a deep understanding of the product’s inner workings, including how to tackle common issues, configure it effectively, and adapt it to diverse customer environments. Passionate about continuous learning and staying ahead of new developments and techniques.

Inclusion and Diversity

Motorola Solutions embraces a diverse pool of candidates in its recruitment activities. We consider all qualified applicants and do not discriminate based on age, gender identity, biological sex, sexual orientation, intersex status, race, national or ethnic origin, religion, disabilities or health conditions, marital or family status and other areas of potential difference.


Travel Requirements

None


Relocation Provided

None


Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email

  • Level 2 Support Services Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Motorola Solutions Full time

    Job SummaryThe Support Services Analyst (Level 2) is responsible for providing timely and professional support to customers, ensuring that all issues are resolved within SLA requirements. The ideal candidate will have a strong understanding of software and hardware systems, as well as excellent communication and problem-solving skills.Key...

  • Level 2 Support Services Analyst

    2 months ago

    Sydney, Australia Motorola Solutions Full time

    **Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...

  • Disability Support Worker Level 2

    4 weeks ago

    Sydney, New South Wales, Australia How 2 Drive Full time

    Job Title: Disability Support Worker Level 2We are seeking a dedicated and compassionate Disability Support Worker Level 2 to join our team at Care For Family.About the Role:As a Disability Support Worker Level 2, you will provide high-quality care and support to individuals with disabilities, enabling them to live independently and achieve their goals.Key...

  • Level 1/2 Service Desk Analyst

    5 months ago

    Sydney, Australia Ashdown Consulting Full time

    $80,000-$90,000 + super - Permanent Position - Sydney CBD location **Level 1/2 Service Desk analyst | Permanent | $80,000-$90,000 + Super** - $80,000-$90,000 + super - Permanent Position - Sydney CBD location **About the company** The client is a long-standing member in the insurance field in the Australian Market, they operate in niche and specialist...

  • Level 2 Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Civica Full time

    About the RoleWe are seeking a highly skilled Level 2 Support Analyst to join our team at Civica. As a key member of our support team, you will be responsible for providing exceptional support to our customers in the local government sector.As a Level 2 Support Analyst, you will be the first point of contact for customers experiencing technical issues with...

  • Disability Support Worker Level 2

    4 weeks ago

    Sydney, New South Wales, Australia How 2 Drive Full time

    Job Title: Disability Support Worker Level 2We are seeking a dedicated and compassionate Disability Support Worker Level 2 to join our team at Care For Family. As a Disability Support Worker Level 2, you will play a vital role in providing care and support to individuals with disabilities, enabling them to live independently and with dignity.Key...

  • SOC Analyst Level 2

    4 months ago

    Sydney, Australia Experis Full time

    Experis is working with our Global Cyber Security client, headquartered in Sydney CBD, to assist in sourcing a talented SOC Analyst Level 2 Support. Our client is a leader in the cybersecurity industry, with a commitment to safeguarding it's clients organisations' digital assets against evolving threats and vulnerabilities. **The Role**: - Position: SOC...

  • Level 2 Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Civica Full time

    Job Summary:We're seeking a skilled Level 2 Support Analyst to provide technical assistance to customers in the local government sector, leveraging expertise in asset maintenance and ERP issues to resolve customer issues efficiently.Civica, a software company that helps deliver critical services for citizens worldwide, is committed to being a GovTech...

  • Level 2 Support Services Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Motorola Solutions Full time

    Job SummaryThe Support Services Analyst (Level 2) plays a critical role in ensuring that customer needs are promptly and professionally addressed. This position requires a high level of technical expertise, excellent communication skills, and a passion for delivering exceptional customer experiences.Key Responsibilities:Customer SupportDeliver timely and...

  • Level 2 Support Services Specialist

    2 days ago

    Sydney, New South Wales, Australia Motorola Solutions Full time

    Job DescriptionThe Support Services Analyst (Level 2) ensures that all customer needs are promptly and professionally addressed by responding to customers' requests, problems, questions, and concerns in a timely and accurate manner, while exercising the highest level of service and quality.Key Responsibilities:Customer SupportDeliver timely, professional...

  • Disability Support Worker Level 2

    4 weeks ago

    Sydney, New South Wales, Australia Software & Support Media GmbH Full time

    Job Title: Disability Support Worker Level 2We are seeking a dedicated and compassionate Disability Support Worker Level 2 to join our team at Care For Family. As a Disability Support Worker Level 2, you will play a vital role in providing high-quality care and support to our clients living with disabilities.Key Responsibilities:Assist clients with personal...

  • Dietitian Level 2

    4 months ago

    Sydney, Australia Health System Support Group Full time

    **Be a part of NSW Health to provide high quality, safe healthcare to the people of NSW.** **Employment Type**: Casual **Position Classification**: Dietitian Level 2 **Remuneration**: $44.57 to $51.04 per hour (plus casual loading) **Hours Per Week**: up to 38 hrs **Location**:STATEWIDE **Requisition ID**: REQ456373- Are you looking for a new...

  • Technical Support Level 2

    5 months ago

    Sydney Central Business District, Australia Davidson Group Services Full time

    **About the Company** Davidson Technology are looking for a Level 1 & 2 Technical Support Consultant to support one of our valued and reputable customers. The role will be responsible for maintenance of IT hardware and software, provision of technical support to staff, troubleshooting and project support. **Duties & Responsibilities** - Managing,...

  • IT Support Analyst

    5 months ago

    Sydney, Australia Budage Pty Limited Full time

    The roleWe currently have an exciting opportunity for an IT Support Analyst with experience across level 1 IT support. This is a full time, permanent role based in our Sydney office.The Infrastructure Services teamKey responsibilitiesAs part of a team of 7 IT Support Analysts you will have a breadth of IT technical knowledge and skills to liaise with...

  • IT Support Analyst

    5 months ago

    Sydney, Australia Clayton Utz Full time

    The role We currently have an exciting opportunity for an IT Support Analyst with experience across level 1 IT support. This is a full time, permanent role based in our Sydney office. The Infrastructure Services team The Clayton Utz Infrastructure Services team is dynamic, diverse and cutting-edge, providing a full-spectrum of innovative technology...

  • IT Support Analyst

    5 months ago

    Sydney, Australia Clayton Utz Full time

    The role We currently have an exciting opportunity for an IT Support Analyst with experience across level 1 IT support. This is a full time, 1-year fixed term role based in our Sydney office. The Infrastructure Services team The Clayton Utz Infrastructure Services team is dynamic, diverse and cutting-edge, providing a full-spectrum of innovative...

  • Field Services Engineer

    1 week ago

    Sydney, New South Wales, Australia Support Services - Infrabuild Full time

    About the role:As an IT Support Professional for Support Services - Infrabuild, you will play a key part in ensuring the delivery of a positive customer experience through the provision of timely and quality onsite Level 1 and Level 2 IT support. Based on IT Service Management best practices and operational procedures, you will focus on delivering onsite...

  • Level 2

    4 months ago

    Sydney, Australia Curtis Partnership Full time

    Sydney CBD Location - Full Time Opportunity - Growing IT Company **The Company**: Our client is a leading Australian owned IT company helping small-medium sized companies **Your New Role**: A leading provider of managed services and business transformation operating within IT Security and Compliance are searching for a motivated and passionate Level 2 team...

  • Level 2 IT Support Specialist

    1 month ago

    Sydney, New South Wales, Australia BlueAPACHE Full time

    About BlueAPACHEWe are a leading Managed Service Provider in Australia, recognised for our commitment to excellence and customer satisfaction.Our team is passionate about delivering exceptional IT services and support to our clients, and we are seeking a skilled Level 2 Service Desk & Onsite Engineer to join our team in Sydney.The RoleWe are looking for a...

  • Level 2 IT Support Specialist

    1 month ago

    Sydney, New South Wales, Australia BlueAPACHE Full time

    About BlueAPACHEWe are a leading Managed Service Provider in Australia, recognised for our commitment to excellence and customer satisfaction.Our team is passionate about delivering exceptional IT services and support to our clients, and we are seeking a skilled Level 2 Service Desk & Onsite Engineer to join our team in Sydney.The RoleWe are looking for a...