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Level 2 IT Support Specialist

1 month ago

Sydney, New South Wales, Australia BlueAPACHE Full time
About BlueAPACHE

We are a leading Managed Service Provider in Australia, recognised for our commitment to excellence and customer satisfaction.

Our team is passionate about delivering exceptional IT services and support to our clients, and we are seeking a skilled Level 2 Service Desk & Onsite Engineer to join our team in Sydney.

The Role

We are looking for a highly motivated and experienced IT professional to provide helpdesk support and onsite technical assistance to our clients.

The successful candidate will have a strong background in IT infrastructure, networking technologies, and ticket management systems.

Key responsibilities will include:

  • Providing level 2 helpdesk support to our clients via phone and email
  • Performing onsite technical assistance at customer sites located within Metro and regional NSW
  • Working with our team to resolve technical issues and improve our IT services
Requirements

To be successful in this role, you will need:

  • 2+ years of experience working in a Service Desk or Field Services role
  • Strong knowledge of IT infrastructure, networking technologies, and ticket management systems
  • A valid driver's licence and your own transport
What We Offer

We offer a dynamic and supportive work environment, with opportunities for career growth and development.

Our benefits include:

  • Health insurance discount with Medibank
  • Discounts on thousands of products
  • Novated leasing available for all employees
  • Employee Assistance Program from The Mind Room
  • Ongoing training and development, including paid certifications

We are an equal opportunity employer and welcome applications from diverse candidates.

Please note that all offers of employment at BlueAPACHE are subject to Police Clearance Checks.