Application Support Analyst

2 months ago

Sydney, Australia Australian Payments Plus Full time

The Game Changers:

At AP+ we're changing the game We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

The Technology Operations team provides operational support across multiple products, systems and applications in a multi-vendor 24/7 real-time payments processing environment. The team serves as a primary point of contact for internal and external operational and technical teams.

The primary objective of this role is to deliver extensive application and technical support for the tokenisation and 3DS services. Responsibilities include collaborating with testing and project teams, vendor support teams, customers and performing daily production support activities.

You will be responsible for:

  • Undertake the day to day support activities and complete tasks within agreed service levels and in accordance with the documented procedures.
  • Maintain the health of the supported applications through regular proactive monitoring and remediate any issues which impact application availability and performance.
  • Collaborate with internal and external support teams to ensure smooth functioning of the applications and resolution of issues.
  • Undertake post incident reviews and root cause analysis as part of problem management.
  • Participate in change enablement forums and perform appropriate risk and impact assessment including communication to relevant stakeholders.
  • Provide afterhours support which includes overnight/weekend key processing activities, change and release deployments.
  • Participate in the 24/7 on-call roster to support incident management and restoration of services.
  • Support project work including non-functional testing, configuration activities, documentation review, implementation support outside of business hours.
  • Develop and maintain a knowledge management database.
  • Identify opportunities to improve observability of application health and performance.
  • Drive continual improvement through improving task workflows, application processes and working towards automation.

In order for you to be successful in the role, you'll have:

  • Minimum 3 years in an application support role or equivalent.
  • Operational support experience in a 24/7 high availability, real-time payments processing environment.
  • Strong understanding of cloud technology e.g. AWS, web services, Apigee API, IP-based protocols.
  • Extensive knowledge of Unix/Windows OS, Jboss application server, Oracle SQL, Java.
  • Experience with application monitoring tools such as AppDynamics, Splunk, Datadog or Dynatrace.
  • Exposure to automation tools e.g. Jenkins.
  • Knowledge of payments processing environments – Connex switch,  payment gateway, tokenisation, EMV 3DS.
  • Non-functional testing knowledge including documentation of implementation plans and results.
  • Strong technical awareness and understanding of the mobile payments domain.
  • Understanding of AS2805 format messaging would be beneficial.

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to recruitment@auspayplus.com.au We also encourage you to let us know your pronouns at any point during the recruitment process.

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