Application Support Analyst

3 weeks ago

Sydney, Australia Eclipx Group Full time

Description

  • ASX 300 listed financial services organisation
  • Flexible & hybrid working arrangements
  • Sydney location

Do you want to:

  • work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
  • understand the strategic direction of your organisation and how your effort contributes to success?
  • work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
  • work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
  • be recognised and rewarded for your performance?
  • work for an organisation where ‘C-A-R-E’ are their values?
  • have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then Eclipx Group might be the place for you.

Eclipx Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Who we’re looking for:

The role purpose is responding to and resolving customer issues in regards to digital applications.

The types of applications in scope are Novated Leasing App, Operating Leasing Applications.

Application Support Analysts will receive customer complaints and inquiries through a variety of channels, including email, phone and live chat. In addition to making sure that each individual complaint is properly dealt with, Application Support Analysts also need to assess customer problems as a whole so that particular areas of concern can be identified.

What you’ll be doing:

  • Handle escalated customer and application issues.
  • Performs problem solving and assistance on diverse software applications and hardware systems
  • Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex systems
  • Providing courteous and professional communication with clients and internal departments
  • Exercising attention to detail to ensure high standard of delivered software
  • Documenting systems changes and user guides
  • Optimize application for maximum speed and scalability
  • Accurately documenting and classifying client requests and incidents
  • Ability to work with cross-functional teams
  • Ability to juggle multiple projects simultaneously
  • Good understating of SQL / Oracle databases.
  • Up-to-date knowledge of scripting, coding, and application software
  • Provide Support to end users for ERP Leasing systems – Miles, Drive and Catch-e, EBS
  • Troubleshoot process issues in various enterprise application environment
  • Provide solutions for a wide variety of technical problems
  • Analyse data to maintain data integrity, provide information, improve existing implementations
  • Provide feedback and guidance to business operationssa

Requirements

  • Advance experience as a Business Analyst, certification advantageous
  • Experience in the Financial or Asset leasing sector
  • Strong working knowledge of Windows Operating System and Windows server platform
  • Strong logic and trouble-shooting skills
  • Excellent written and verbal skills
  • Ability to work unsupervised
  • Ability to handle multiple priorities
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving technical issues
  • Exposure to multi-tenancy/hosting environments would be ideal
  • Working knowledge with Drupal CMS, HTML, XML and JavaScript would be advantageous

Benefits

  • 5 additional days of annual leave per year.
  • 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
  • a ‘Dress for your Day’ policy.
  • flexible and hybrid working arrangements.

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