Assistant Manager

1 week ago

Sydney, Australia IBIS STYLES Full time
Job Description

What will you be doing?

  • Assist and oversee the day-to-day operations of the hotel team
  • Supervise and monitor hotel team members with true leadership ability that motivates the entire team.
  • Assist in the running of Distrikt cafe and our All-Day Dining including service, food prep and coffee making
  • Take initiative to ensure all interactions with our guests are positive and productive.  
  • Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
  • Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
  • Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
  • Process and assist with check-in and check-out of guests.
  • Respond to and coordinate emergency situations.

Qualifications

Your Skills and experience include:

  • Relevant experience in the hotel industry.
  • Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
  • Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
  • Ability to navigate through change and provide quick thinking solutions should problems arise
  • Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
  • Clear and confident communication skills – both written and verbal 
  • Hold a valid Responsible Service of Alcohol certificate, First Aid & Food Safety Supervisor, or willingness to obtain.
  • Availability to work a rotating roster including mornings, evenings, overnights and weekends. 


Additional Information

What’s in it for you

  • An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
  • Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
  • Work alongside passionate industry professionals
  • Be mentored by experienced Accor Hospitality professionals who want to see you succeed 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

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