Guest Support Officer

2 weeks ago

Mudgeeraba, Australia The Star Entertainment Group Full time

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Guest Support Officer, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions as it related to safer gambling.

This is a fantastic opportunity to join our Safer Gambling team on a full-time basis and contribute to fostering a safer gambling culture at The Star.

A few of your responsibilities:

  • Provide empathetic support to guests experiencing challenges related to gambling
  • Promote safer gambling practices through proactive communication
  • Collaborate with internal teams to enhance safety measures and awareness
  • Conduct welfare checks as per safety gambling programmes
  • Support guests who are self-excluded or have breached self-exclusion (or a Problem Gambling Exclusion) to access gambling treatment help services and/ or financial counselling

What we are looking for:

  • Experience in guest relations, support services, social work, security or education
  • Demonstrated ability to develop productive relationships, policies, and safer gambling strategies
  • Ability to demonstrate problem solving skills and show innovative thinking
  • Effectively demonstrating the ability to make sound judgements and make informed decisions to mitigate risks
  • Ability to identify indications of gambling issues and assisting guests in making decisions regarding their ongoing gambling safety
  • Availability to work across a 24/7 roster
  • Currently hold or be able to obtain a CE (Casino Employee) license

About you:

With your passion for building connections, empathise with others and to confidently assess and implement a range of suitable and timely supportive measures, you’re well positioned to excel in this role.

Your role will be pivotal in shaping the success of our safer gambling initiative. 

What we can offer you:

  • Complimentary meal on site every day including hot meals, sandwich bar and more
  • Discounted parking available
  • Up to 30% discounts across award winning restaurants and accommodation
  • Career development, training, and courses via The Star Academy – limitless career opportunities
  • An organisation that values diversity, teamwork and being your best self
  • Supportive leadership team 
  • Mental Health and Wellbeing services
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE

Click on the link below to make your next career move with The Star.

  • Guest Support Officer

    4 weeks ago

    Mudgeeraba, Australia The Star Entertainment Group Full time

    Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at...

  • Support Services Officer

    2 weeks ago

    Mudgeeraba, Queensland, Australia The Star Entertainment Group Full time

    Support Our Safer Gambling InitiativesAs a key member of our team, you will play a vital role in driving our safer gambling initiatives and supporting our valued guests in making informed decisions.Our mission is to create fun at trusted destinations, and as a Guest Support Officer, you will be instrumental in helping us achieve this goal.Some of your key...

  • Support Services Coordinator

    4 weeks ago

    Mudgeeraba, Queensland, Australia The Star Entertainment Group Full time

    Support Guests in Making Informed DecisionsAs a Guest Support Officer at The Star Entertainment Group, you will play a vital role in implementing safer gambling initiatives and providing empathetic support to guests experiencing challenges related to gambling.Key Responsibilities:Provide proactive support to guests to promote safer gambling...

  • Warehouse support

    4 months ago

    Mudgeeraba, Australia Synaco Global Recruitment Full time

    Synaco Global are currently seeking a warehouse support person to perform general adhoc duties, intermediate experience is required client is willing to train on the job. Monday to Friday - 6 hour days. Main Responsibilities Greeting Visitors: Welcome guests, clients, and employees as they arrive at the office, creating a positive and professional...

  • Warehouse Support Specialist

    1 month ago

    Mudgeeraba, Queensland, Australia Synaco Global Recruitment Full time

    Warehouse Support RoleSynaco Global Recruitment is seeking a reliable and organized Warehouse Support person to perform various tasks in our warehouse environment.Main Responsibilities:Greeting Visitors: Welcome guests, clients, and employees as they arrive at the office, creating a positive and professional first impression.Answering Calls: Manage incoming...

  • Warehouse Support Assistant

    3 weeks ago

    Mudgeeraba, Queensland, Australia Synaco Global Recruitment Full time

    Synaco Global Recruitment is seeking a skilled Warehouse Support person to perform general adhoc duties. The ideal candidate will have intermediate experience and be willing to train on the job.Main Responsibilities:Greeting Visitors: Welcome guests, clients, and employees as they arrive at the office, creating a positive and professional first...

  • Administrative Support Specialist

    2 weeks ago

    Mudgeeraba, Queensland, Australia Workpac Full time

    About the Role:WorkPac is seeking an experienced Administrator to join our client in Yatala, QLD. The successful candidate will be responsible for providing administrative support to the team, ensuring the smooth operation of the office.Key Responsibilities:Provide exceptional customer service and be the first point of contact for all incoming calls and...

  • Administrative Support Officer

    1 week ago

    Mudgeeraba, Queensland, Australia Talent Focus Full time

    Job Title: Administrative Support OfficerWe are seeking a skilled Administrative Support Officer to join our team at Talent Focus. As a key member of our administration team, you will be responsible for providing high-quality support to our clients and staff.Manage multiple inboxes and respond to emails in a timely manner.Order office supplies and amenities...

  • Business Support Officer

    2 weeks ago

    Mudgeeraba, Australia Beaumont People Full time

    Coolangatta location Immediate Start | Full time temporary position  Be the key operational support for a charity Beaumont People are currently seeking a dedicated and organised Business Support Officer to join our clients team, this is your chance to start or progress your career within the Not-For-Profit sector.  The duties of the role may...

  • Program Officer

    4 weeks ago

    Mudgeeraba, Queensland, Australia Eden Ritchie Recruitment Full time

    Program Officer - Administration & Office SupportEden Ritchie Recruitment is seeking an experienced Program Officer to join a large Queensland Government department.Key Responsibilities:Monitor regional office projects for data quality and make necessary changes within specified deadlines.Schedule projects in accordance with the regional office's monthly...

  • Program Officer

    3 weeks ago

    Mudgeeraba, Queensland, Australia Quality People Full time

    Program Officer RoleWe are seeking a skilled Program Officer to provide support to our Program and Project Managers and project team members. The successful candidate will contribute to the effective management of programs and projects by working with the project team to ensure smooth project delivery.Key Responsibilities:Provide scheduling support using P6...

  • Safety and Security Officer

    4 weeks ago

    Mudgeeraba, Queensland, Australia The Star Entertainment Group Full time

    About the RoleWe are seeking a highly skilled and experienced Safety and Security Officer to join our team at The Star Gold Coast. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests, employees, and property.Key ResponsibilitiesConduct regular patrols of the property to identify and mitigate...

  • Support Services Coordinator

    3 weeks ago

    Mudgeeraba, Queensland, Australia The Star Entertainment Group Full time

    About the Role:The Star Entertainment Group is seeking a highly skilled and compassionate Support Services Coordinator to join our Safe Gambling team. As a key member of our team, you will play a vital role in implementing safer gambling initiatives and providing empathetic support to our valued guests.Key Responsibilities:Develop and implement proactive...

  • Office Coordinator

    7 days ago

    Mudgeeraba, Queensland, Australia Empire Group Full time

    Job Title: Legal ReceptionistAbout the RoleThe role of Legal Receptionist at Empire Group is a client-facing position that requires excellent presentation and communication skills. As the first point of contact for clients and guests, you will be responsible for greeting clients, attending to incoming phone calls, and preparing mail and couriers.Key...

  • Safety and Security Officer

    3 weeks ago

    Mudgeeraba, Queensland, Australia The Star Entertainment Group Full time

    About the RoleWe are seeking a highly skilled and experienced Safety and Security Officer to join our team at The Star Gold Coast. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests, employees, and property.Key ResponsibilitiesConduct regular patrols of the property to identify and mitigate...

  • Administrative Support Officer

    3 weeks ago

    Mudgeeraba, Queensland, Australia Talent Focus Full time

    We are seeking an experienced Administrative Support Officer to join our team at Talent Focus. As the first point of contact, you will be responsible for providing exceptional customer service and support to our clients and suppliers.Key Responsibilities:Answering calls and forwarding to relevant departmentsManaging multiple inboxes and responding to...

  • Administrative Support Officer

    1 month ago

    Mudgeeraba, Queensland, Australia Med-X Full time

    Job Title: Administration and Customer Service OfficerThe Shred-X Group, comprising Shred-X and Med-X, is a dynamic and rapidly expanding organisation dedicated to delivering exceptional customer service and driving innovation in sustainable products and services.Med-X Healthcare Solutions is a specialist provider of comprehensive Clinical Waste, Sharps...

  • Administrative Support Officer

    2 weeks ago

    Mudgeeraba, Queensland, Australia Talent Focus Full time

    We are seeking an experienced Administrative Support Officer to join our team at Talent Focus. As the first point of contact, you will provide quality assistance to our client's team, ensuring a professional and reliable service.Answering calls and forwarding to relevant departments;Managing multiple inboxes;Ordering office and amenities supplies;Assisting...

  • Hotel Service Manager

    1 month ago

    Mudgeeraba, Queensland, Australia Accor Full time

    Job Title: Hotel Service ManagerAccor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive...

  • Hotel Service Manager

    4 weeks ago

    Mudgeeraba, Queensland, Australia Accor Full time

    Job Title: Hotel Service ManagerAccor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive...