Support Services Officer

2 weeks ago


Mudgeeraba, Queensland, Australia The Star Entertainment Group Full time
Support Our Safer Gambling Initiatives

As a key member of our team, you will play a vital role in driving our safer gambling initiatives and supporting our valued guests in making informed decisions.

Our mission is to create fun at trusted destinations, and as a Guest Support Officer, you will be instrumental in helping us achieve this goal.

Some of your key responsibilities will include:

  • Providing empathetic support to guests experiencing challenges related to gambling
  • Promoting safer gambling practices through proactive communication
  • Collaborating with internal teams to enhance safety measures and awareness
  • Conducting welfare checks as part of our safer gambling programs
  • Supporting guests who are self-excluded or have breached self-exclusion to access gambling treatment help services and/or financial counseling

We are looking for someone with experience in guest relations, support services, social work, security, or education, who can demonstrate the ability to develop productive relationships, policies, and safer gambling strategies.

You will also need to be able to demonstrate problem-solving skills and innovative thinking, as well as make sound judgments and informed decisions to mitigate risks.

We offer a range of benefits, including complimentary meals, discounted parking, and up to 30% discounts across our award-winning restaurants and accommodation.

At The Star Entertainment Group, we are committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities.


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