Patient Accounts Officer

1 month ago

Chermside, Australia GenesisCare Full time

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Your life’s best work
GenesisCare Oncology has an exciting opportunity available for a Full-time Patient Accounts Officer to join us at our beautiful Chermside Clinic.


The Patient Accounts position is responsible for the management of patient accounts, including the creation and issue of patient estimates, generation of invoices, receipting and debt collection.

This role provides support to Clinicians by ensuring patients are fully informed of the billing system and the funding mechanisms of Medicare and the relevant private health funds


More specifically, you will:

Managing patient accounts across multiple disciplines, including the creation and issue of patient estimates, generation of invoices, receipting and debt collection Effectively communicate the treatment fee structure and attend to patient account enquiries in a friendly and timely manner Providing support to Clinicians by ensuring patients are fully informed of the billing system and the funding mechanisms of Medicare and the relevant private health funds. Ensure debtors are managed effectively and in line with the Debtors Management policy & procedure. Work Co-operatively within a multidisciplinary team, exchange information and assist other team members to achieve team objectives and work outcomes.

We're interested in hearing from people who have:

Medical accounts processing skills including knowledge of Medicare, DVA and private health funds. Demonstrated ability in using clinical administration systems and MS Office, particularly Excel. A Flexible and motivated individual, with strong organisational skills. Demonstrated understanding of and an ability to provide excellent customer service in a healthcare environment. Excellent communication and interpersonal skills and the ability to build effective relationships with internal and external business stakeholders. Excellent time management and multi-tasking skills. Proven experience to work effectively both independently and collaboratively in a multi-disciplinary team environment.

Benefits of joining our team:

Ongoing opportunities for professional development to keep up to date in a rapidly developing organisation. Work in a collaborative and friendly environment delivering outstanding patient care. Exciting team culture – become a part of the family. Enjoy free coffee, team lunches, toastie Tuesday, dress up days, casual Fridays and regular fundraising initiatives. Fast-paced, challenging role with one of the most influential healthcare providers. Enhance your holistic wellbeing with our Full Circle wellbeing program  Free access to thousands of LinkedIn training courses. Range of benefits available: Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount.

About GenesisCare
We are 1,300+ highly trained healthcare professionals and support staff in Australia designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 30,000 patients annually.

People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused, and performance driven. Our people promise is "do your life's best work, by always growing, having a profound human impact and making great things happen together." If you'd like to make a difference, join us at GenesisCare.

Applications Close: COB Sunday 9th June 2024

GenesisCare is an Equal Opportunity Employer.

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