Sales & Guest Experience Coordinator
2 months ago
The Role
The Sales and Guest Experience Coordinator reports directly to the Sales and Guest Experience Manager, who leads a team to deliver exceptional guest experience to all current and prospective guests in line with the Belgravia Leisure Guest Charter.
The Sales and Guest Experience Coordinator will train, develop and be accountable for the performance of Guest Experience Officers and drive all subscription membership results across all programs provided by the facility.
Key accountabilities include:
Train and develop frontline staff to meet sales targets, and deliver exceptional guest experiences in line with Belgravia Leisure’s Guest Experience Charter Meet the set new member and growth targets on a daily/weekly/monthly basis Provide exceptional guest experience in person and over the phone to existing and prospective members and guests Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems Assist in lead generation through digital and traditional marketing activities Conduct tours of the centre/facility as necessary with the outcome to turn a prospective member/guest to an ongoing member of the facility Set rosters in line with the business budgets Attending and participating in centre senior leadership meetings and projects Compiling and presenting monthly reportsEssential Skills and Qualifications:
National Police Check Working with Children Check Current CPR Certificate Current First Aid Certificate (Level 2) Legal working rights in AustraliaWe have other current jobs related to this field that you can find below
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