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Reservations Agent

3 months ago

Perth, Australia Pan Pacific Hotels Group Full time

The Role

Join our team as a Reservations Agent and be the first point of contact for our guests, ensuring they have a seamless and memorable experience from the moment they book. You will have the opportunity to work in a dynamic environment, hone your communication skills, and enjoy great benefits. If you are passionate about customer service and enjoy creating memorable experiences, then this is the perfect role for you to grow your career and make a real impact

Talent Profile

What we are looking for

  • Handling and processing reservations and inquiries from all booking channels with a focus on online travel agents.
  • Carry out pre-arrival checks to ensure guest history is linked and relevant booking information is updated and remove irrelevant information from bookings.
  • Ensure all reservations have an acceptable method of payment and that it is noted in the booking.
  • Articulate occupancy levels, rates, and assist in managing the hotel's inventory. 
  • Work with the Reservations Manager to ensure reservations align with current rates and optimize average rate and yield. 
  • Manage guest profiles and maintain CRM processes to enhance guest experiences.

Benefits
 

  • Attractive salary package.
  • Discount parking.
  • Hotel discounts through our global alliance program Discovery.
  • 50% off food and beverages at the hotel’s restaurant.
  • Discounted accommodation across worldwide Pan Pacific Hotels Group properties.
  • Ongoing learning and development through our globally recognised online platform.
  • Complimentary meal whilst on shift.
  • Health and Wellbeing - Employee Assistance Program & Discounted BUPA Health Cover.
  • Parental leave 
  • Reward and Recognition Program.