Service Advisor

1 month ago

Warwick Farm, Australia Peter Warren Automotive Full time

Mercedes-Benz North Shore is proud to berecognised as the only Mercedes-Benz Retailer in NSW to be awardedas a Mercedes Benz Australia Circle of Excellence member for threeconsecutive years. Our showrooms at Mosman and Chatswood along withour stand-alone state of the art Service Centre at Artarmon havebeen looking after the needs of our customers on the North Shorefor over 50 years. We are delighted to offer this exciting newopportunity for someone to join our growing team.

About the Role:
We are seeking a motivated and enthusiastic ServiceAdvisor with great customer service experience to join ourteam at Mercedes-Benz Service Centre inArtarmon/Mosman.

Responsibilities:
• As the first point of contact you will take care of thecustomer's needs ensuring their vehicle is serviced in a timelymanner
• Liaising with the workshop and parts departments
• Meeting and exceeding manufacturers CSI targets
• Ensuring the customers are given the best possible CustomerService experience

Requirements for the role will involve thefollowing:
• Experience in a similar role within a Retail Automotive ServiceDepartment
• Excellent communication, numeracy and customer service skills
• Quote up repair jobs and liaise with customers
• Sound Automotive technical knowledge
• Knowledge of ERA-Power DMS preferred but not essential
• Punctual and reliable
• Professional in both appearance and handing customers
• Current driver's licence
• Be able to work in a team environment
• Demonstrate care and attention to detail

What we offer:
• Attractive salary and commission package for the rightapplicant.
• Discounts with Samsung
• In house and factory training from one of the world's leadingmanufacturers.
• The chance to work in a well established company with anexcellent reputation for customer service.

If you are ready to take the next step in your career, and thinkthis role is right for you, apply today by taking the time tocomplete our online application.

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