Client Service and Admin Officer

2 months ago

Sydney, Australia Easy Authoring Full time
  • Contract role till May 2025 with possible extension.
  • Hourly pay rate up to $35/hr + Super.
  • Work location Sydney
  • Immediate start

PURPOSE OF THE ROLE:
You will be responsible for accurate data entry, handling face-to-face and telephone inquiries, and providing clerical support services, including filing, compilation, and distribution of documents. You will also be creating, storing, and retrieving Tribunal records while ensuring compliance with procedures and processes efficiently and within established time standards. Proficiency in case management systems, as well as Word and Excel, is required.
 
KEY ACCOUNTABILITIES:

  • Provide information to clients face to face, by phone or in writing, record action taken and follow up where required.
  • Prepare matters for hearing (organise copies of papers for tribunal members, notify parties, arrange reporting services, interpreters).
  • Provide a range of administrative and clerical support services, including email, post, photocopying, compilation and distribution of documents.
  • Prepare routine correspondence, as required, ensuring all documentation conforms to Tribunal presentation, style, format and content protocols.
  • Input all relevant data in the Tribunal’s case management system and create, store, retrieve and archive Tribunal files to ensure the accurate and safe storage of data/information to comply with the required standards.
  • Provide IT support to Tribunal members in the hearing room.
  • Seek guidance from and escalate more complex matters to the Senior Registry Officer/Team Leader, as appropriate.

If this sounds like you, please submit your resume by clicking the 'Apply Now’ button.

About Easy Authoring: 
Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and career progression. We are the authorised suppliers to NSW, ACT, QLD and the Federal government as well as multiple corporate organisations.

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