Service Engineer-Mechanical or Electrical Engineer background
2 months ago
Service Engineer-Mechanical or Electrical Engineer background
- Detailed Training is provided
- Electrical or Mechanical background
- Some Asian language skill is plus
This company offers a wide range of specialized instruments, including those for Scientific, Semiconductor, Industrial, and Medical Equipment. Your role will involve installing and troubleshooting Electron Optics and Analytical Instruments, as well as sales promotion and delivering high-level technical support to our customers. If you have a few years of experience in Electrical or Mechanical Engineering, you will receive extensive training both in Australia and overseas. After 6 months, you will undergo several months of training in Japan.
Key tasks:
- Perform installations, maintenances, repairs and user training as assigned by the Service Manager in a prompt and courteous manner
- Provide technical support to customers either by phone, email or onsite
- Provide phone support for other engineers when necessary
- Provide training to customers on the use of instruments
- Maintain Service files ensuring Service Reports, Test results, packing slips etc are included in file
- Update Solve 360 database as required
- Inform manager of all service issues encountered in the field
- Provide a report to manager when service is completed and/or at the end of each week
- Assist in the promotion of products
- Travel interstate and overseas is required for customer visits
- The key tasks are not limited in accordance with an instruction from line manager
- Ensure all relevant requirements and procedures associated with ISO 9001:2000 are followed
YOU:
- A few years of Electrical or Mechanical Engineering experience
- Understanding of Japanese culture or experience of working for Japanese company is plus
- Degree of either Mechanical or Electrical Engineering
- Asian language skill is plus
At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email adjustments@hoban.com.au or visit hoban.com.au/adjustments.
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