National Account Manager

7 months ago

Melbourne, Australia SAMSUNG Full time

Position Summary

Create the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing technology companies in the world. We are an extremely dynamic business, launching an incredible number and range of new products every year. We also firmly believe that our product ecosystem and portfolio of innovation set our brand apart.

Role and Responsibilities

The opportunity

The National Account Manager assumes a pivotal role within our organisation, acting as the bridge between our brand and our retail channel partners, driving demand generation and supporting the revenue growth of Samsung’s Consumer Electronics (CE).

This multifaceted role encompasses end-to-end responsibilities which includes the development and execution of successful sales strategies; relationship management of our retail channel partners; close collaboration with internal teams such as Product, Marketing, Retail/Field and other support functions; and regular forecasting/reporting of sales performance.

What you will do

Strategy & Planning

Understand your account’s business strategies and motivations to maximise Samsung’s unique proposition

Develop sales plans for Sell In and Sell Out and coordinate marketing programs (online/offline promotional plans) with key accounts within the context of top-line corporate strategy.

Translate division target and segment strategy to weekly, monthly, quarterly forecast and account plans, and work collaboratively on go-to-market and retail execution.

Develop, manage and measure your account’s performance through detailed business planning and regular reviews against plan, and implementation of a sound metrics-based approach to management

Optimise channel engagement between your account and our sales teams to drive a consistent sales outcome and positive customer experience

Organize and manage monthly, quarterly and 6-monthly business reviews

Develop and customise ongoing tactical sales programs and retailer training programs

Relationship Management

Build the appropriate network of relationships across proprietors and franchisees

Establish an engagement matrix and facilitate the development of additional relationships between Samsung and your account.

Strengthen the Samsung value propositions to the market through alignment and fine-tuning of your account activities

Ensure that your accounts are kept fully informed on all relevant Samsung initiatives, activities, product and solution developments through regular updates

Be responsible at all levels for overall account relationship and performance and be the direct point of contact, as and when required

Business Management

Meet assigned financial targets and market share targets

Track the current performance against agreed target and determine ways to increase sales

Achieve balanced sales performance across all of your account’s business units

Continuous process and policies adherence and improvement

Internal Collaboration

Closely collaborate with multiple support functions including Product/Category, Marketing, Claims, Commercial, Legal and PR amongst others to drive a favourable outcome for you and your account

Establish a communication plan for internal stakeholders, to keep them informed on your account’s performance and activity

Skills and Qualifications

Your background

5+ years of B2C/B2B2C National Account Management experience, ideally within the Consumer Electronics industry but open to Mobility, Telco/IT or other relevant industries

Proven experience in account management and customer relationship building

Experience in managing sales, forecasting, planning and promotions to drive revenue

Understanding of the Consumer Electronics retail market within Australia, preferably with vendor/supplier management experience.

Proven track record of meeting / exceeding targets / expectations

Good analytical skills and attention to detail

Good Excel and PowerPoint skills

A drive to improve operational processes

Resilience, adaptable and agile - able to work well in a fast-paced environment and navigating changes

What sets us apart from the rest?

At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. Join a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results. In return, we will give you the tools to help nourish your development, wellbeing and fast-track your career. When you work for Samsung Australia, you can look forward to:

Competitive remuneration package

Free on-site parking

Generous employee discount across our products

Ongoing professional development opportunities

Discount across over 400 retail partners

Heavily discounted gym membership

Onsite wellness space

The nature of this role and level of responsibility may require reasonable additional hours over and above 37.5 hours per week and may also require work outside of ordinary hours.

#LI-Midsenior #LI-SEAU

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