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Talent & Learning Manager - Retail - Country Road Group

2 months ago

North Melbourne, Australia Country Road Group Full time

Purpose

Reporting into the Head of Culture & Capability, you will be leading the end-to-end Talent strategy & management, performance management cycle and learning & development for retail and VM (all brands). In partnership with the Heads of People and People Business partners, you will be working with our House of Brands on career and performance management, succession planning, High Potential and talent identification and leadership and capability build (including design & facilitation) for our retail team members.

Key Accountabilities

Talent Management

  • Create and manage talent development initiatives, including potential assessment, succession planning and development plans in partnership with Retail BPs, HO People – Stores and HO Retails in accordance with the CRG talent strategy (end-to-end)
  • Support/co-facilitate retail talent forums
  • Compile talent data across retail to generate insights and opportunities across the group
  • Support and track High Potential development initiatives and support engagement and retention efforts through targeted development opportunities (70:20:10)
  • Provide and track talent data/analysis.

Career Management

  • Continuously evolve and support the retail career pathway
  • Coach managers on how to use the resources and tools available to encourage a career in retail and increase the number of internal moves
  • Create a program that extends the current retail career pathway by including career options to move from retail into support centre roles
  • Regularly review retail role profiles and establish learning maps to build capability that enables moving between roles
  • Upskill managers on career conversations and provide/build appropriate resources.

Performance Management

  • Act as the custodian of the CRG performance cycle and process and upskill managers / teams / on managing cyclical activities
  • Work in partnership with Heads of People and people business partners on communication and engagement plan, timelines and any recommended changes (in line with WHL timeframes)
  • Support retail throughout the performance management cycle, working closely with BPs/HO on goal setting, mid- and end-year activities.

Learning & Development

  • Identify and assess development needs through various methods, including stakeholder interviews, data from talent forums, business strategy, industry trends and performance data analysis (annual cycle and ad-hoc)
  • Design and execute learning and development programs to enhance employee skills and performance; with a view to build future capabilities with the 70:20:10 framework in mind (diverse learning methods)
  • In partnership with Talent & Learning Manager – Stores, design, deliver and evaluate innovative learning and development programs & initiatives to delivery strategy.  Regularly update programs based on business requirements, researching and utilising best practice/future trends to keep programs effective (with 70:20:10 framework in mind)
  • Own the content and program delivery of the IGNITE leadership program. Continuously review program and adapt in accordance with retail strategy/business requirements, feedback and industry trends
  • Facilitate core programs (Ignite/Inspire/VBL), offerings from the annual training calendar and bespoke workshops/solutions as needed.

Onboarding

  • In partnership with Onboarding & Learning Design Lead, continuously evolve and build on the current F90 content and offerings
  • Support and coach managers on the most effective way to utilise F90 and all available resources, providing insights from on/off-boarding surveys and completion rates analytics.

Key Capabilities 

  • Formal qualification in Organisational Development, Human Resources or related fields OR equivalent professional knowledge and experience
  • Certification in Insights and coaching practices (desirable)
  • Certificate IV in Training & Assessment (desirable)
  • Experience in a business partnering role (general HR/wider OD)
  • Experience with facilitating the end-to-end talent management process, including practical application of potential assessment frameworks (learning agility) and succession planning
  • Knowledge of performance management cycle, practices and systems
  • Experience with design, development and roll-out of career pathways/competency frameworks
  • Track record in delivering successful Organisational Development projects and supporting major organisational change
  • Knowledge of theory and good practice in Leadership Development, Adult Learning, and Learning Management Systems
  • Experience with design and facilitation of training and workshops
  • Experience in project management and budgeting
  • Experience in Learning Management Systems (LMS) and e-learning platforms (desirable)
  • Retail experience (desirable).

 Why work for CRG? 

The Country Road Group is one of Australasia’s largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Here are some of the great things we offer: 

  • Generous employee discounts across our House of Brand
  • Seasonal clothing allowance
  • An additional day of leave for your birthday
  • An Industry leading Parental Leave Program
  • Flexible working arrangements to support work/life balance
  • Annual learning calendar to support the ongoing development of our team
  • Support community partnerships across our Corporate Social Responsibility Program
  • We are committed to operating ethically, sustainably, and responsibly. 

About CRG

The Country Road Group is one of Australasia’s largest fashion brand houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group’s evolution and support each brand to realise their full potential.

Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.