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Technical Support Officer

4 months ago

Brisbane, Australia Colliers Full time
Job Description

We are looking for a highly organised Technical Support Officer to join our National IT team based in the Brisbane CBD. Reporting into the Service Desk Manager, this role will be the face of IT in Queensland for Colliers and will be responsible for providing excellent customer service to all levels of the QLD business in an efficient, personal and professional manner.

Some of the key responsibilities in this role include:

  • Identifying and proactively resolving IT issues, primarily for the Brisbane CBD & Gold Coast offices
  • Providing first and second level hardware and software support
  • Adhering to all processes and documenting procedures accordingly
  • Making recommendations on upgrades and replacements when necessary
  • Proactively building the IT brand via local delivery of customer facing technology initiatives
  • Involvement in IT projects

Some of the key technologies that this position will be supporting are:

  • Windows 10 and Windows 11
  • MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint
  • Citrix
  • MS Teams
  • Audio and Visual (conferencing)
  • SCCM and Intune

Qualifications

To be successful in this role you will have:

  • Tertiary qualifications with demonstrated working experience in a sole IT customer support role within a corporate office environment
  • A minimum of 3-5 years’ experience in similar IT support roles
  • Be organized, with the ability to work autonomously with a busy and varied workload
  • Strong customer/client focus with excellent communication skills
  • Experience with hardware lifecycle management would be an advantage
  • Experience in working with Microsoft applications and a working knowledge of networks
  • Experience of building business relationships and servicing senior level management
  • Ability to confidently deliver any information session or training as required
  • ITIL V3 certification essential and V4 desirable
  • Windows 11 and Intune desirable

This is an autonomous role which is supported by a wealth of experience from the regional IT team. If you are seeking a varied role within a large corporate environment in which to grow your IT career, then this is the role for you. 



Additional Information

We foster an environment in which everyone at Colliers feels respected and comfortable bringing their authentic selves to do their best work. It’s our people who set us apart and we actively recruit people who represent the diversity of the communities in which we operate. We take great pride in doing what’s right and operating in ways that benefit the business, our people, our clients, our communities, and the environment.

Experts join experts, and we welcome you to join us as we lead the industry into the future.

Please apply with your CV or call Kate Dobbie, Associate Director | Careers on 3026 3309 for more information.

Please be advised that applications will only be accepted directly rather than via recruitment agencies.