Retail / Buys and Loans Operator

4 months ago


Ballarat Central, Australia Cash Converters Full time

Ballarat Central VIC 3350

Cash Converters is Australia’s largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.

We are

  • Real people who are passionate and proud
  • Caring and respectful; and
  • Tenacious problem solvers

We are currently looking for a Buys and Loans Operator to join us at our Ballarat Store in a Full Time capacity.

About the role

  • Accurately perform day-to-day transactions in our Buys and Loans department
  • Ensure KPI targets are achieved through actively seeking pricing feedback and trends
  • Building lasting relationships with our customers by actively listening to and understanding their needs
  • Effectively communicate pricing, valuation and pawnbroking machinations to our loyal customers; and
  • Perform all transactions in line with company and legislative requirements.

About you

  • Proven customer service experience, ideally within a retail environment
  • Have an interest in Technology, Gaming, Collectables, Jewellery or Tools and Hardware
  • Confidently able to negotiations with our devoted customers for a win/win outcome
  • Strong communication skills that build rapport, trust and demonstrate compassion; and
  • Are interested and have the ability to discuss and clearly explain contract details with customers.

What’s on Offer

  • Ongoing store and team bonuses
  • Career development opportunities
  • Full training provided
  • Plus, much more.

We will start shortlisting for this position immediately

So, keep your phone nearby You could be hearing from us soon.

We are a proudly homegrown Australian business that has been making life possible for our customers since 1984, opening the first store in Victoria Park, WA. Since then we’ve come a long way, celebrating over 30 years of success in the retail, pawnbroking, and personal finance industry. Cash Converters is an ASX-listed international company across 15 countries.

Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.



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