IT Operations Manager

2 months ago

Perth, Australia Latitude IT Full time
  • Collaborative, supportive, Values driven environment
  • Great coffee (and a variety of tea) and fresh fruit
  • Avoid the traffic: we are outside the CBD and close to public transport
  • 4 days working in the office, Perth CBD
  • Work closely with the Head of IT, and contribute to the future IT strategy
  • Seeking a truly hands-on, roll up the sleeves type IT Operations Leader
  • 4 days working in the office, Perth CBD, working with one of Australia’s leading brands
  • Opportunity to work closely with the Head of IT, and contribute to the future IT strategy and roadmap.
  • We’re seeking a truly hands-on, roll up the sleeves type IT Operations Leader, who can lead from the front.

Are you an experienced IT Operations leader who’s passionate about optimising technology environments and driving operational efficiency?
  
If so, we have a rare and unique opportunity that has just become available for a “hands-on” IT Operations Manager to work closely with the company’s Head of IT, to support leading the entire IT Operations, and support the ongoing evolution of the overall IT strategy, whilst focusing on enhancing service levels and uplift of the Service Desk function.  

As a vital member of the Group, you’ll have the opportunity to shape the future direction and implement IT systems that enhance the technology landscape, streamlining processes, identifying areas for automation, as well as strengthen the organisation’s commitment to secure their technology environment from an IT security perspective, along with managing an enthusiastic and engaged team of Service Desk and Service Delivery team members.

This organisation fosters a culture that values balance, well-being, and purposeful impact, in your role that you can actively shape the future of IT and business operations, as well as to further contribute to their vibrant employee culture, working as part of a team that’s making a meaningful impact.

What You’ll DoL

  • Drive IT Excellence: Oversee essential IT systems and ensure the seamless performance of operating systems, security tools, applications, email systems, and all hardware and software components to support the operational IT environment for end-users.
  • Lead Key Initiatives: Play a pivotal role in high impact, identifying new areas of process improvement or automation, support overall technology governance, IT security enhancement, and enhancing the modern workplace EUC components in your portfolio, working in conjunction with your Service Desk & Delivery team.
  • Be truly hands on: This is a role that requires full ownership of the IT environment without a small team of direct reports who support your role day to day, and requires you to be the face of IT and manage everything in a “hands-on” capacity, leveraging your technical background, working in a fast-paced and collaborative stakeholder environment.
  • Foster Efficiency & Innovation: Identify departmental needs to enhance productivity and inform business decisions, and provide Executive level stakeholder support.
  • Support Business Operations: Partner with the COO on strategic projects, contribute to business continuity planning, and actively engage in creating a positive shareholder experience.
  • Seek to identify and adopt a continuous improvement mindset: Enhancing and uplifting the overall Service Desk function in terms of process and ongoing standards of service, in line with ITIL standards. 
  • Enhance the communication and documentation aspects: In terms of the reporting requirements, and visibility across the team and higher management.

What You’ll Bring:

  • IT Leadership: Proven experience managing IT functions with minimal direct reports, with a passion for technology, automation, and operational best practices.
  • Tech Savvy: Strong knowledge of End-User Computing (EUC), IT & Cyber security, and the latest technology innovations.
  • Technical experience: Expertise with managing IT environments across Microsoft M365 suite, Halo ITSM, MS Teams Telephony, LogiTech devices and other end-user device type peripherals, working across ITIL standards.  
  • Adaptability & Problem-Solving: Ability to manage changing priorities and resources effectively while anticipating and addressing operational needs.
  • Service Delivery Excellence: Experience working across ITIL standards, when it comes to IT services delivery, across incident, problem and change management. 
  • Communication Skills: Excellent interpersonal and written communication skills to create clear, compliant documentation and foster strong relationships across teams.
  • Team-Oriented & Service-Focused: Collaborative, consultative, and dedicated to delivering exceptional service and support.
  • Innovative & Future-Focused: A hands-on approach to implementing cutting-edge solutions and optimizing IT practices in a dynamic work environment.

Ready to take on a career that combines technology, innovation, and real purpose? If so, APPLY NOW to become the newly appointed Technology Operations Manager and be part of an organisation that values both professional excellence and personal growth.

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At Latitude IT, we are passionate about providing equal employment opportunities and value workplace diversity. We encourage Aboriginal & Torres Strait Islanders, people with a disability, and people from a culturally diverse background to apply.

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