Client Management Associate

1 month ago


Sydney, Australia StoneX Full time

Overview

Client Management Associate - Bilingual Mandarin 

Responsibilities

General Duties:

Supporting our Mandarin speaking clients with account and platform inquiries Executing trades over the phone Conduct trade investigations Generate trade reports and statistics for clients and management Deliver solution-focused service in all aspects of the customer experience Adapt to changes in regulations and policies/procedures

Applicants may either be working for morning or evening shift from AEST at 2:30 pm to 11:00 pm, which will be compensated by additional allowances.

Qualifications

Qualifications:

Financial services experience is preferable, especially in FX and CFDs, however on-site training is provided Client service experience will be highly advantageous A degree or working towards a degree in a relevant field. Exceptional candidates without a degree may still be considered provided they have related skills and experience. Fluent in Mandarin is essential Applicants must be available to work the night shift, commencing from SYD at 2:30 pm and concluding at 11:00 pm. The compensation package includes a base salary augmented by additional allowances such as night shift and traffic allowances.

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