Client Management Associate

2 weeks ago


Sydney, New South Wales, Australia StoneX Group Inc. Full time

Client Management Associate - Bilingual Mandarin (evening shift)

General Duties:

  • Supporting our Mandarin speaking clients with account and platform inquiries
  • Executing trades over the phone
  • Conduct trade investigations
  • Generate trade reports and statistics for clients and management
  • Deliver solution-focused service in all aspects of the customer experience
  • Adapt to changes in regulations and policies/procedures
  • Applicants must be available to work the evening shift from AEST at 2:30 pm to 11:00 pm, which will be compensated by additional allowances.

Qualifications:

  • Financial services experience is preferable, especially in FX and CFDs, however on-site training is provided
  • Client service experience will be highly advantageous
  • A degree or working towards a degree in a relevant field. Exceptional candidates without a degree may still be considered provided they have related skills and experience.
  • Fluent in Mandarin is essential
  • Applicants must be available to work the night shift, commencing from SYD at 2:30 pm and concluding at 11:00 pm. The compensation package includes a base salary augmented by additional allowances such as night shift and traffic allowances.
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